On-Site ITS Service Center Manager

West Virginia University; Evansdale (WV); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Sick leave

401(a) retirement savings with matched

Wellness programs

Job summary

West Virginia University’s Department of Information Technology Services is seeking an on-site ITS Support Center Manager to oversee operations at the Towers Service Center, including daily customer care and administrative functions for the ITS Printing service and Mountaineer Card program.

Based at the Towers location with periodic support at Mountainlair, you will supervise staff, manage cash handling, record interactions, generate reports, and ensure service quality for students, faculty and

Qualifications

• Experience in financial reconciliation and reporting.
• Experience using databases.
• Demonstrated experience delivering quality customer service.
• All requirements must be met by the time of employment.

Responsibilities

• Supervise operations of the ITS Towers Service Center.
• Provide in-person, phone, email support and ticketing.
• Ensure accurate recording in the ITS ticket system.
• Schedule and train student staff.
• Maintain cash handling and reporting.
• Create/replace ID cards and handle printing.
• Prepare reports for stakeholders.
• Contribute to the ITS Service Center and Printing teams.

Skills

Customer service

Databases

Communication

Cash handling

Tools

Ticketing system

ID card printing software

Job description

West Virginia University’s Department of Information Technology Services is seeking an on-site ITS Support Center Manager to oversee operations at the Towers Service Center, including daily customer care and administrative functions for the ITS Printing service and Mountaineer Card program.

Based at the Towers location with periodic support at Mountainlair, you will supervise staff, manage cash handling, record interactions, generate reports, and ensure service quality for students, faculty and