IT Operations & Admin Specialist - Classroom & Help Desk

The Chronicle Of Higher Education, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Manhattan University’s ITS department is seeking an IT Operations & Administrative Specialist to provide administrative and technical support across the university's IT services. You will manage purchasing, invoices, contracts, asset records, and help desk duties to ensure reliable technology for faculty, staff, and students.

The role requires strong organization, customer service, and problem-solving skills, with hands-on IT support, endpoint deployments, and classroom technology maintenance to

Qualifications

• Associate’s or Bachelor's degree in Information Technology, Information Systems, Business Administration, or a related field, or an equivalent combination of education and experience.
• Experience supporting Windows and macOS desktop environments.
• Experience with Microsoft 365 applications and common desktop software.
• Strong organizational, analytical, and problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining accuracy and customer service.

Responsibilities

• Provide Tier I and Tier II technical support to faculty, staff, and students.
• Respond to, troubleshoot, and resolve Help Desk tickets in accordance with service standards.
• Diagnose hardware, software, printer, mobile device, and peripheral issues.
• Escalate complex technical issues to appropriate ITS staff when necessary.
• Assist users with Microsoft 365 applications and university-supported software.
• Create and maintain user documentation and knowledge base articles to improve self-service support.

Skills

Organizational skills

Analytical thinking

Problem solving

Customer service

Communication skills

Multi-tasking

Education

Associate’s or Bachelor’s degree in IT/IS/Business

Tools

Windows

macOS

Microsoft 365

Help Desk systems

ERP systems (Banner/Colleague/Workday/PeopleSoft)

Active Directory

Job description

Manhattan University’s ITS department is seeking an IT Operations & Administrative Specialist to provide administrative and technical support across the university's IT services. You will manage purchasing, invoices, contracts, asset records, and help desk duties to ensure reliable technology for faculty, staff, and students.

The role requires strong organization, customer service, and problem-solving skills, with hands-on IT support, endpoint deployments, and classroom technology maintenance to