Technology Support Specialist: Research & Teaching IT

West Virginia University; West Virginia; On-site; USD 45,000 - 70,000; Full time

Job summary

West Virginia University is hiring a Technology Support Specialist for the Division for Land-Grant Engagement to provide comprehensive IT support for the Davis College and related units. You will manage labs, inventory, and help desk tickets while assisting with software/hardware updates and security compliance.

The role emphasizes proactive technology improvements, collaboration with diverse teams, and adherence to university guidelines on inventory and data handling.

Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• Two years of experience in computer-related customer support, consulting or training.
• Knowledge of Windows and macOS; security awareness including HIPAA/FERPA.

Responsibilities

• Provide comprehensive IT support for the Davis College and WVU Division units.
• Resolve help desk tickets promptly and coordinate with labs on software/hardware needs.
• Manage software/hardware inventory and assist with lab maintenance.
• Coordinate hardware shipments and disposal following WVU guidelines.

Skills

Interpersonal skills

Communication

Troubleshooting

Teamwork

Security awareness

Scripting or coding knowledge

Education

Bachelor's degree in computer science, information systems, or related fields

Tools

Microsoft SCCM

Azure

Intune

Job description

West Virginia University is hiring a Technology Support Specialist for the Division for Land-Grant Engagement to provide comprehensive IT support for the Davis College and related units. You will manage labs, inventory, and help desk tickets while assisting with software/hardware updates and security compliance.

The role emphasizes proactive technology improvements, collaboration with diverse teams, and adherence to university guidelines on inventory and data handling.