On-Site ITAM Data Analyst: ServiceNow Dashboards & KPIs

CTR Management Group LLC

Alexandria (VA)

On-site

USD 100,000 - 120,000

Full time

4 days ago

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Job summary

CTR Management Group LLC in Alexandria, VA is seeking an onsite ITAM Data Analyst for a federal IT asset management contract. The role focuses on improving asset data reliability and turning ServiceNow information into actionable dashboards, KPI reporting, and leadership-ready outputs.

You will monitor data quality daily, build and maintain ServiceNow reports with Tableau inputs, and deliver reports within 4 hours of request.

Qualifications

3–5 years of data analysis, BI, or dashboard development experience.
ServiceNow reporting experience and CSA certification.
Advanced Excel skills; experience with Power BI or Tableau.
Clear writing skills for leadership-level reporting.
U.S. citizenship required (key personnel).
Must pass Public Trust (Tier 2) background investigation and obtain a PIV card.

Responsibilities

Monitor ITAM data daily for unverified, unassigned, inactive, duplicate, or stale assets.
Build and maintain ServiceNow reports and dashboards, including Tableau data inputs.
Run monthly data-quality checks (duplicate serials, RFID-location mismatches, CFG field accuracy).
Track attestation compliance, ticket aging, and SLA performance; issue threshold alerts.
Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request.
Produce weekly and monthly KPI reporting with trends and recommended actions.