Deskside Support & IT Asset Manager | ServiceNow Lead

Science Applications International Corp.; Arlington (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Science Applications International Corp. (SAIC) is seeking an experienced Deskside Support and IT Asset Manager to lead end-to-end IT endpoint support and asset management for a federal civilian client in Arlington, VA.

You will supervise a geographically dispersed team of about 30 IT professionals, enforce ITIL v4 practices, manage ServiceNow-based ITAM and incident workflows, and drive improvements in SLAs, KPIs, and reporting.

Qualifications

• Bachelor’s degree in IT or related field with 14+ years IT service management experience.
• Solid experience in deskside operations and IT asset management.
• Strong knowledge of ServiceNow incident, service request, and asset management modules.
• Proven leadership of a 20+ person geographically dispersed team.
• Experience supporting federal government clients or similar environments.

Responsibilities

• Manage the daily deskside support operations across locations (Tier 1–3).
• Establish and enforce SLAs in ServiceNow and oversee ticket prioritization.
• Lead end-to-end IT asset lifecycle management and asset inventory in ServiceNow.
• Develop and implement ITIL-based processes to improve deskside performance.
• Mentor and coach a team of ~30 IT professionals and report on KPIs.

Skills

Leadership

Stakeholder communication

Analytical thinking

Budget management

Problem solving

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

ITIL v4 Foundation

ITIL v4 Intermediate

HDI-SCM certification

Tools

ServiceNow

Job description

Science Applications International Corp. (SAIC) is seeking an experienced Deskside Support and IT Asset Manager to lead end-to-end IT endpoint support and asset management for a federal civilian client in Arlington, VA.

You will supervise a geographically dispersed team of about 30 IT professionals, enforce ITIL v4 practices, manage ServiceNow-based ITAM and incident workflows, and drive improvements in SLAs, KPIs, and reporting.