ITAM Data Analyst (ServiceNow Reporting & Dashboards)

CTR Management Group LLC; Alexandria (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

CTR Management Group LLC in Alexandria, VA is seeking an onsite ITAM Data Analyst for a federal IT asset management contract. The role focuses on improving asset data reliability and turning ServiceNow information into actionable dashboards, KPI reporting, and leadership-ready outputs.

You will monitor data quality daily, build and maintain ServiceNow reports with Tableau inputs, and deliver reports within 4 hours of request.

Qualifications

• 3–5 years of data analysis, BI, or dashboard development experience.
• ServiceNow reporting experience and CSA certification.
• Advanced Excel skills; experience with Power BI or Tableau.
• Clear writing skills for leadership-level reporting.
• U.S. citizenship required (key personnel).
• Must pass Public Trust (Tier 2) background investigation and obtain a PIV card.

Responsibilities

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate, or stale assets.
• Build and maintain ServiceNow reports and dashboards, including Tableau data inputs.
• Run monthly data-quality checks (duplicate serials, RFID-location mismatches, CFG field accuracy).
• Track attestation compliance, ticket aging, and SLA performance; issue threshold alerts.
• Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request.
• Produce weekly and monthly KPI reporting with trends and recommended actions.

Skills

Data analysis

Dashboard development

Leadership-level reporting

Clear writing

Public speaking/presentations

Education

ServiceNow Certified System Administrator (CSA)

Tools

ServiceNow

Tableau

Power BI

Excel

Job description

Join CTR Management Group LLC as an onsite ITAM Data Analyst in Alexandria, VA supporting a federal IT asset management contract. This is a key personnel role focused on improving asset data reliability and turning ServiceNow information into actionable dashboards, KPI reporting, and leadership-ready outputs.

You’ll work in a stable, mission-focused environment with responsibilities that include daily data quality monitoring, recurring reporting cycles, and operational alerting. The position also includes $100,000–$120,000 per year (exempt, salaried), plus benefits, and requires the ability to meet federal background and access requirements for a Public Trust (Tier 2) investigation and obtain a PIV card.

Responsibilities

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate, or stale assets
• Build and maintain ServiceNow reports and dashboards, including Tableau data inputs
• Run monthly data-quality checks, including duplicate serials, RFID vs. location mismatches, and CFG field accuracy
• Track attestation compliance, ticket aging, and SLA performance; send threshold alerts to operations
• Maintain a library of 15–25 standard and custom reports and deliver new reports within 4 hours of request
• Produce weekly and monthly KPI reporting with trends and recommended actions

Requirements

• 3–5 years in data analysis, business intelligence, or dashboard development
• ServiceNow reporting experience and ServiceNow Certified System Administrator (CSA)
• Advanced Excel; experience with Power BI or Tableau
• Clear writing skills for leadership-level reporting
• U.S. citizenship required (key personnel)
• Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

Tools & Technologies

ServiceNow, Tableau, Power BI, Excel, RFID, barcode scanning

Location, Schedule, and Contract Timing

This is a full-time, exempt position based in Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD, and Springfield, VA. Work is expected to depend on contract award, with an anticipated start in January 2027.

Preferred Qualifications

• Microsoft Power BI Data Analyst (PL-300)
• ITIL 4 Foundation
• ServiceNow HAM and reporting/dashboard training
• IT asset management data experience

Key Personnel and Application Notes

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with the proposal.

CTR Management Group is an Equal Opportunity Employer and participates in E-Verify.