ITAM Data Analyst — ServiceNow Dashboards & Insights

CTR Management Group; Alexandria (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

CTR Management Group is hiring an IT asset management specialist for a federal contract. The role centers on data quality, asset verification, and governance using ServiceNow, RFID, and barcode scanning. You will develop reports and dashboards and support KPI reporting on-site in Alexandria, VA.

The position requires 3–5 years in data analysis or BI, ServiceNow reporting expertise, and strong Excel/Power BI/Tableau skills. On-site with some travel to nearby locations; U.S.

Qualifications

• 3–5 years in data analysis, business intelligence or dashboard development.
• ServiceNow reporting experience; ServiceNow Certified System Administrator (CSA).
• Advanced Excel; experience with Power BI or Tableau.
• Clear writing for leadership-level reporting.

Responsibilities

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate or stale assets.
• Build and maintain ServiceNow reports and dashboards, plus Tableau data inputs.
• Run monthly data-quality checks (duplicate serials, RFID vs. location mismatches, CFG field accuracy).
• Track attestation compliance, ticket aging and SLA performance; send threshold alerts to operations.
• Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request.
• Produce weekly and monthly KPI reporting with trends and recommended actions.

Skills

Data analysis

Business intelligence

Dashboard development

ServiceNow reporting

Advanced Excel

Power BI

Tableau

Clear writing

Tools

ServiceNow HAM

Power BI

Tableau

Excel

Job description

CTR Management Group is hiring an IT asset management specialist for a federal contract. The role centers on data quality, asset verification, and governance using ServiceNow, RFID, and barcode scanning. You will develop reports and dashboards and support KPI reporting on-site in Alexandria, VA.

The position requires 3–5 years in data analysis or BI, ServiceNow reporting expertise, and strong Excel/Power BI/Tableau skills. On-site with some travel to nearby locations; U.S.