ITAM Operations Lead (Contingent on Award)

CTR Management Group; Alexandria (VA); On-site; USD 55,000 - 63,000; Full time

Job summary

CTR Management Group is seeking an Operations Lead to manage IT asset management for a federal agency in Alexandria, VA. You will oversee daily ITAM transactions in ServiceNow, ensure accurate asset records, and support attestation, inventories, and special projects.

Required: 4+ years in ITAM/IT operations, hands-on ServiceNow, ITIL 4 Foundation; U.S. citizenship and ability to pass a Public Trust background check. On-site with occasional work at Lorton, VA, Frederick, MD and Springfield, VA.

Qualifications

• 4+ years in IT asset management, property accountability or IT operations.
• Hands-on ServiceNow experience (ITSM, CMDB or HAM).
• ITIL 4 Foundation (or attainable within 90 days of award).
• Strong attention to detail and follow-through.

Responsibilities

• Process asset lifecycle transactions and updates in ServiceNow: assignments, moves, returns and status changes.
• Investigate and resolve asset data discrepancies, and document the evidence and resolution.
• Create, work and close ITAM tickets; monitor ticket aging and SLA performance.
• Support attestation follow-up, surplus activities and periodic physical inventories.
• Manage asset tag stock and the tag tracking log; maintain Knowledge Articles and cross-training.
• Back up the Program Manager and lead special projects

Skills

IT asset management

IT operations

Education

ITIL 4 Foundation

CHAMP Certification

Tools

ServiceNow

Job description

Description

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. As Operations Lead you run the daily transaction workload and keep asset records accurate and on time.

Location: Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA

Type: Full-time, non-exempt · Pay: $40.11–$46.00 per hour plus benefits

Clearance: U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

What you'll do

• Process asset lifecycle transactions and updates in ServiceNow: assignments, moves, returns and status changes
• Investigate and resolve asset data discrepancies, and document the evidence and resolution
• Create, work and close ITAM tickets; monitor ticket aging and SLA performance
• Support attestation follow-up, surplus activities and periodic physical inventories
• Manage asset tag stock and the tag tracking log; maintain Knowledge Articles and cross-training
• Back up the Program Manager and lead special projects

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal.

This position depends on contract award, which is expected in January 2027. CTR Management Group is an Equal Opportunity Employer and participates in E-Verify.

Requirements

What you need

• 4+ years in IT asset management, property accountability or IT operations
• Hands-on ServiceNow experience (ITSM, CMDB or HAM)
• ITIL 4 Foundation (or attainable within 90 days of award)
• Strong attention to detail and follow-through

Preferred

• Certified Hardware Asset Management Professional (CHAMP) or CIS-HAM
• ServiceNow HAM fundamentals training
• Federal agency experience