Federal ITAM Program Lead — ServiceNow & RFID

CTR Management Group; Alexandria (VA); On-site; USD 115,000 - 135,000; Full time

Job summary

CTR Management Group is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The Program Manager will lead a seven-person team, own all service levels, and serve as the government's single point of contact.

The role requires 7+ years in ITAM or federal program management, with 2–3+ years using ServiceNow ITAM/HAM and PMP or ITIL 4 Foundation. On-site in Alexandria with occasional travel, annual salary $115,000–$135,000 plus benefits.

Qualifications

• 7+ years in IT asset management or federal program management.
• 2–3+ years using ServiceNow ITAM/HAM.
• PMP and/or ITIL 4 Foundation (or attainable within 90 days).
• Experience managing SLAs, audits and corrective action on a federal contract.
• Strong written and verbal communication; comfortable presenting to senior government staff.

Responsibilities

• Lead day-to-day delivery of inventory, attestation, surplus, data-quality and reporting work for a seven-person team.
• Set and track SLAs and KPIs and report weekly to the government COR.
• Own the quality control plan, corrective actions, issue logs and project plans.
• Lead the ITAM modernization roadmap: ServiceNow workflows, dashboards, automation and HAM rollout.
• Coordinate with IT, property, procurement and security stakeholders; brief leadership on asset management.
• Manage staffing, schedules, training and transition-in.

Skills

IT asset management

Federal program management

ServiceNow ITAM/HAM

SLA management

Stakeholder communication

Education

PMP Certification

ITIL 4 Foundation

Tools

ServiceNow

RFID

Job description

CTR Management Group is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The Program Manager will lead a seven-person team, own all service levels, and serve as the government's single point of contact.

The role requires 7+ years in ITAM or federal program management, with 2–3+ years using ServiceNow ITAM/HAM and PMP or ITIL 4 Foundation. On-site in Alexandria with occasional travel, annual salary $115,000–$135,000 plus benefits.