Federal ITAM Lead - ServiceNow Ops (On-Site)

CTR Management Group

Alexandria (VA)

On-site

USD 55,000 - 63,000

Full time

4 days ago

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Job summary

CTR Management Group is seeking an Operations Lead to manage IT asset management for a federal agency in Alexandria, VA. You will oversee daily ITAM transactions in ServiceNow, ensure accurate asset records, and support attestation, inventories, and special projects.

Required: 4+ years in ITAM/IT operations, hands-on ServiceNow, ITIL 4 Foundation; U.S. citizenship and ability to pass a Public Trust background check. On-site with occasional work at Lorton, VA, Frederick, MD and Springfield, VA.

Qualifications

4+ years in IT asset management, property accountability or IT operations.
Hands-on ServiceNow experience (ITSM, CMDB or HAM).
ITIL 4 Foundation (or attainable within 90 days of award).
Strong attention to detail and follow-through.

Responsibilities

Process asset lifecycle transactions and updates in ServiceNow: assignments, moves, returns and status changes.
Investigate and resolve asset data discrepancies, and document the evidence and resolution.
Create, work and close ITAM tickets; monitor ticket aging and SLA performance.
Support attestation follow-up, surplus activities and periodic physical inventories.
Manage asset tag stock and the tag tracking log; maintain Knowledge Articles and cross-training.
Back up the Program Manager and lead special projects