ITAM Data Analyst (ServiceNow Reporting & Dashboards) (Contingent on Award)

CTR Management Group; Alexandria (VA); On-site; USD 100,000 - 120,000; Full time

Job summary

CTR Management Group is hiring an IT asset management specialist for a federal contract. The role centers on data quality, asset verification, and governance using ServiceNow, RFID, and barcode scanning. You will develop reports and dashboards and support KPI reporting on-site in Alexandria, VA.

The position requires 3–5 years in data analysis or BI, ServiceNow reporting expertise, and strong Excel/Power BI/Tableau skills. On-site with some travel to nearby locations; U.S.

Qualifications

• 3–5 years in data analysis, business intelligence or dashboard development.
• ServiceNow reporting experience; ServiceNow Certified System Administrator (CSA).
• Advanced Excel; experience with Power BI or Tableau.
• Clear writing for leadership-level reporting.

Responsibilities

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate or stale assets.
• Build and maintain ServiceNow reports and dashboards, plus Tableau data inputs.
• Run monthly data-quality checks (duplicate serials, RFID vs. location mismatches, CFG field accuracy).
• Track attestation compliance, ticket aging and SLA performance; send threshold alerts to operations.
• Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request.
• Produce weekly and monthly KPI reporting with trends and recommended actions.

Skills

Data analysis

Business intelligence

Dashboard development

ServiceNow reporting

Advanced Excel

Power BI

Tableau

Clear writing

Tools

ServiceNow HAM

Power BI

Tableau

Excel

Job description

Description

CTR Management Group (CTRMG) is hiring for an upcoming IT asset management contract with a federal agency in Alexandria, VA. The program tracks more than 100,000 IT assets for about 15,000 users using ServiceNow, barcode scanning and RFID. You turn asset data into early warnings, catching unverified, unassigned and mismatched assets before they become audit findings.

Location: Alexandria, VA (on-site), with occasional work at Lorton, VA, Frederick, MD and Springfield, VA

Type: Full-time, exempt (salaried) · Pay: $100,000–$120,000 per year plus benefits

Clearance: U.S. citizenship required (key personnel). Must be able to pass a Public Trust (Tier 2) background investigation and obtain a PIV card

What you'll do

• Monitor ITAM data daily for unverified, unassigned, inactive, duplicate or stale assets
• Build and maintain ServiceNow reports and dashboards, plus Tableau data inputs
• Run monthly data-quality checks (duplicate serials, RFID vs. location mismatches, CFG field accuracy)
• Track attestation compliance, ticket aging and SLA performance; send threshold alerts to operations
• Maintain a library of 15–25 standard and custom reports; deliver new reports within 4 hours of request
• Produce weekly and monthly KPI reporting with trends and recommended actions

This is a key personnel position. Your resume and a signed letter of commitment will be submitted with our proposal.

This position depends on contract award, which is expected in January 2027. CTR Management Group is an Equal Opportunity Employer and participates in E-Verify.

Requirements

What you need

• 3–5 years in data analysis, business intelligence or dashboard development
• ServiceNow reporting experience; ServiceNow Certified System Administrator (CSA)
• Advanced Excel; experience with Power BI or Tableau
• Clear writing for leadership-level reporting

Preferred

• Microsoft Power BI Data Analyst (PL-300)
• ITIL 4 Foundation
• ServiceNow HAM and reporting/dashboard training
• IT asset management data experience