On-Site IT Technician — Resort Tech & Network Support

Great Wolf Lodge; Traverse City (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

Great Wolf Lodge in Traverse City, MI is seeking an IT Technician to provide frontline technical support for the resort's systems. Reporting to the IT Manager, you will install and maintain workstations and printers, administer local servers, monitor the network, and safeguard backups.

The role requires an Associate's degree in IT or related field, strong knowledge of O365 and Microsoft Office, TCP/IP, Ethernet, and desktop hardware, plus the ability to train staff and enforce IT policies.

Qualifications

• Associates degree in IT or related field (or equivalent combination of education/experience).
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, WAN), desktop/mobile OS and hardware as well as audio/visual support experience.
• Demonstrated proficiency in Microsoft Office suite.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS.
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort.
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office.
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies.
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed.
• Administer and enforce GWR license agreements for compliance budgetary accuracy.
• Work closely with members of the GWR IT team.
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area.
• Assist the corporate IT on projects and support related issues in the field or at the corporate office.
• Prioritize projects and support workload at the resort.
• Conduct regular training sessions to keep the knowledge base at the properties current.

Skills

IT degree

O365 knowledge

MS Office proficiency

Education

Associates degree in IT

Tools

SCCM administration

Cisco

Server virtualization

Job description

Great Wolf Lodge in Traverse City, MI is seeking an IT Technician to provide frontline technical support for the resort's systems. Reporting to the IT Manager, you will install and maintain workstations and printers, administer local servers, monitor the network, and safeguard backups.

The role requires an Associate's degree in IT or related field, strong knowledge of O365 and Microsoft Office, TCP/IP, Ethernet, and desktop hardware, plus the ability to train staff and enforce IT policies.