Resort IT Support Tech — On-Site Coverage & Helpdesk

Sunrise Park Resort; Arizona; On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Voluntary retirement plan

Free skiing and riding

Discounted resort amenities

Job summary

Sunrise Park Resort is seeking a hands-on IT Support Specialist to provide day-to-day technical assistance to employees and act as the on-site coverage when the IT Manager is unavailable. The role reports to the Finance Director and works with the IT Manager to maintain security and continuity across all resort systems.

The position supports hospitality, lodging, retail, ticketing, dining and mountain operation tech needs, including cybersecurity, backups, and asset management.

Qualifications

• High school diploma or equivalent; related IT training, certifications, or experience; associate degree preferred.
• Two or more years of hands-on help desk, desktop or systems/network support experience.
• Working knowledge of Windows, Microsoft 365, user-account administration, networking, Wi‑Fi, cybersecurity fundamentals, and common business apps.
• Ability to troubleshoot independently, prioritize and document work, communicate with nontechnical users, protect confidential information, and travel between resort facilities; valid driver’s license required.

Responsibilities

• Provide timely day-to-day technical support to resort employees for computers, mobile devices, printers, software, email, connectivity and related issues.
• Be the primary on-site IT contact when the IT Manager is unavailable; escalate material risks to Finance Director.
• Install, configure, update, maintain and troubleshoot computers, peripherals, network equipment, wireless systems, and access permissions.
• Support systems across administrative, lodging, retail, F&B, ticketing, POS, guest services and mountain operations.
• Perform monitoring, patching, endpoint protection, backups, inventory updates and other cyber/maintenance tasks.
• Document service requests, resolutions, equipment assignments, configuration changes and recurring issues for handovers.
• Coordinate vendor requests and provide clear technology guidance to staff and leadership.
• Assist with equipment replacements, system upgrades, seasonal readiness, and asset planning.
• Respond to outages or security concerns, including after hours when scheduled, following escalation procedures.

Skills

Windows

Microsoft 365

User account administration

Networking

Wi-Fi

Cybersecurity fundamentals

Business applications

Education

High school diploma or equivalent

Associate degree in information technology (preferred)

Tools

Endpoint management

Backups

Inventory systems

Vendor support

Cybersecurity monitoring

Job description

Sunrise Park Resort is seeking a hands-on IT Support Specialist to provide day-to-day technical assistance to employees and act as the on-site coverage when the IT Manager is unavailable. The role reports to the Finance Director and works with the IT Manager to maintain security and continuity across all resort systems.

The position supports hospitality, lodging, retail, ticketing, dining and mountain operation tech needs, including cybersecurity, backups, and asset management.