IT Technician

Great Wolf Lodge; BLOOMINGTON (MN); On-site; USD 29,000 - 40,000; Full time

Job summary

Great Wolf Lodge seeks an IT Technician to deliver technical support across the lodge, reporting to the IT Manager. Responsibilities include workstation and printer installation, server administration, network monitoring, and ensuring backups operate smoothly.

Ideal candidates have an IT-focused associate degree, strong knowledge of O365 and network concepts, and experience with desktop/mobile OS and AV support. The role emphasizes teamwork with the IT group and property staff.

Qualifications

• Associates degree in IT or related field (or equivalent education/experience).
• Strong knowledge of O365, Microsoft Office, and network technologies (TCP/IP, SMTP, Ethernet).
• Proficient with desktop/mobile OS and hardware; experience with AV support.

Responsibilities

• Provide technical support for PMS, POS, and resort systems.
• Monitor and administer the network, workstations, servers, and backups.
• Install/repair computers and related equipment; train staff on systems.
• Maintain inventories and assist IT on projects; enforce company policies.

Skills

O365 / MS Office

Network technologies

TCP/IP / SMTP / Ethernet

Desktop & mobile OS

AV support

Education

Associate degree in IT or related field

Tools

SCCM administration

Cisco

Server virtualization

Job description

Pay: $25

At Great Wolf, the IT Technician is responsible for providing technical support for the systems at the lodge. Reporting directly to the IT Manager, technical support includes, but is not limited to workstation and printer installation and maintenance throughout the resort, administering the local server(s), monitoring the network, hardware performance, connectivity and backups.

Essential Duties & Responsibilities

• Work closely with on property staff on systems related issues pertaining to the PMS, POS
• Proactively monitor and administer the network, workstation operating systems, security system, safety, backups and servers related to the systems within his/her focus for the resort
• Assemble, disassemble, repair, install, and de-install computers and related equipment approved for use by the corporate office
• Supervise and train employees' use of the systems to assure compliance with pre-defined and set company policies
• Participate in job related training, classes, conventions, seminars and personal knowledge enrichment opportunities as directed
• Administer and enforce GWR license agreements for compliance budgetary accuracy
• Work closely with members of the GWR IT team
• Maintain accurate inventories of equipment while maintain an organized, safe and clean work area
• Assist the corporate IT on projects and support related issues in the field or at the corporate office
• Prioritize projects and support workload at the resort
• Conduct regular training sessions to keep the knowledge base at the properties current

Basic Qualifications & Skills

• Associates degree in IT or related field (or equivalent combination of education/experience)
• Strong support knowledge of O365, Microsoft Office, network technologies and concepts (TCP/IP, SMTP and Ethernet, Wide Area Networks), desktop/mobile OS and hardware as well as audio/visual support experience
• Demonstrated proficiency in Microsoft Office suite
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Microsoft Certification
• Previous IT experience in hotel/resort/theme park industry
• SCCM administration, and a working knowledge of Cisco and server virtualization
• Strong problem solving and organizational skills
• Attention to detail
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20 lbs.
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

- $25 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.