On-Site IT Technician I - Windows/Mac & Quick Fix Expert

Intelligent Technical Solutions; Olympia (WA); On-site; USD 2,801,000 - 3,647,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per)

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide onsite and remote IT support, ensuring clients receive top-tier technical assistance. You will handle OS, printer, and application issues, perform PC deployments, and support MSP-driven environments.

The role emphasizes customer service, detail orientation, and collaboration with clients across office and client sites in the Washington state area.

Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues of any kind.
• Resolve printer issues of any kind.
• Resolve standard business application (Office, etc.) issues of any kind.
• Resolve line-of-business application issues (SAGE ERP, QuickBooks) and vendor-supported niche apps.
• Perform basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Application troubleshooting

PC deployments/imaging

User profile management

Office 365

MS Office

Adobe

Active Directory

Backup software

Endpoint cybersecurity

Mobile devices support

Business applications

MSP experience

Tools

SAGE ERP

QuickBooks

Job description

Intelligent Technical Solutions is seeking a Technician I to provide onsite and remote IT support, ensuring clients receive top-tier technical assistance. You will handle OS, printer, and application issues, perform PC deployments, and support MSP-driven environments.

The role emphasizes customer service, detail orientation, and collaboration with clients across office and client sites in the Washington state area.