IT Technician I Onsite (Olympia, WA)

Intelligent Technical Solutions; Olympia (WA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Disability Coverage

Paid Time Off

Job summary

Intelligent Technical Solutions is seeking a Technician I to provide onsite and remote IT support in Washington. You will address workstation and printer issues, assist with software and business applications, and help keep client systems secure and up to date.

The role requires strong customer service, problem-solving, and basic networking skills, with a valid driver’s license for on-site visits. This position offers competitive pay and benefits.

Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Helpdesk support or similar role required.
• Proficient in PC deployments/imaging and user profile management.
• Proficient with MS 365, MS Office, Adobe, AD, backup software and endpoint security.
• MSP experience desirable.
• Valid driver's license and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS issues and printer issues.
• Troubleshoot standard business applications (Office, etc.).
• Support line-of-business apps (SAGE ERP, QuickBooks).
• Perform basic networking troubleshooting for desktop connectivity.
• Answer inbound Quick Fix calls from clients.

Skills

Windows troubleshooting

Mac OS troubleshooting

Helpdesk experience

Office 365

Active Directory

Endpoint cybersecurity

Mobile devices support

MSP experience

Driver's license

Tools

Backup software

Job description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients."

Job Qualifications

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license and access to a vehicle for client visits.

Job KPI's

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.
• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.

Compensation

Pay rates start at$20.33/hr up to $26.47/hr and vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)