IT Technician I at Intelligent Technical Solutions Washington DC

Intelligent Technical Solutions; Washington (District of Columbia); Hybrid; USD 31,684 - 42,044; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Paid Time Off

Company-paid training and certification

Job summary

Intelligent Technical Solutions is looking for an IT Technician I in Washington DC. In this role, you will provide onsite and remote IT support, ensuring high-quality assistance for clients. You'll tackle technical issues ranging from system updates to application troubleshooting and basic networking.

The ideal candidate will have strong customer service skills and a detail-oriented mindset, alongside technical expertise in a variety of business applications. Benefits include medical insurance, paid time off, and more.

Qualifications

• Experience in Helpdesk support or similar role.
• Proficient in supporting various business applications.
• Valid driver’s license and access to a vehicle for client visits.

Responsibilities

• Resolve workstation OS, printer, and business application issues.
• Perform basic networking troubleshooting.
• Answer incoming Quick Fix calls from clients.

Skills

Customer service skills

Problem-solving

Windows troubleshooting

Mac OS troubleshooting

Application troubleshooting

Office 365 support

Network troubleshooting

Tools

Office 365

MS Office

Adobe

Active Directory

Backup software

Job description

IT Technician I job at Intelligent Technical Solutions. Washington DC.

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We’re looking for a collaborative problem‑solver with excellent customer service skills and a detail‑oriented mindset. In this role, you’ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top‑notch technical assistance. You’ll handle a range of tasks, from system updates to hands‑on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line‑of‑business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Characteristics

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver’s license, vehicle insurance, and access to a vehicle for client visits.

Job KPI's

• Utilization: The percentage of time that you are on the clock and billing time to client tickets.
• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• First‑touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation

Pay rate ranges from $23.00/hour up to $30.52/hour and may vary by experience and location.

Benefits

• Medical Insurance Plan.
• Dental & Vision.
• Life Insurance.
• Disability Coverage.
• Paid Time Off (starts at 15 days per year).
• Maternity/Paternity Leave.
• Paid US Holiday.
• Retirement Plan.
• Salary Advancement/Loan.
• Health & Wellness Program.
• Company‑paid training and certification.
• Supplemental Life Insurance (Employee‑paid).
• Supplemental Health Plans (Employee‑paid).