On-Site IT Technician I: Windows/Linux/Mac & AV Support

Power Electronics; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Power Electronics seeks a Systems Technician I to join our Houston IT team. This on-site role requires about 2 years of IT support experience and focuses on delivering reliable workplace technology support across facilities.

You will troubleshoot hardware and software, manage user accounts, and assist with printers, collaboration tools, and AV systems while following safety and information security policies.

Qualifications

• Approximately 2 years of experience in IT support, desktop support, help desk, or systems administration roles.
• Experience supporting users in corporate, manufacturing, industrial, or logistics environments is a plus.
• Basic experience with Active Directory, Microsoft 365, operating systems administration, and IT service management tools.

Responsibilities

• Provide first-level technical support for hardware, software, operating systems, and connectivity issues.
• Install, configure, maintain, and troubleshoot Windows 11, macOS, Linux, and Android devices.
• Create and maintain basic PowerShell scripts to support automation and administrative activities.
• Manage incidents and service requests through ITSM ticketing platforms, ensuring timely resolution.
• Install, configure, and support office printers and industrial label printers, including Zebra and Sato devices.
• Provide technical support for conference rooms, collaboration tools, and audiovisual systems.
• Administer user accounts, permissions, and licenses within Active Directory and Microsoft 365 environments.
• Support mobile devices, telephony services, and network-related troubleshooting activities.
• Maintain accurate inventory records for IT assets, mobile devices, and communication equipment.
• Travel between company locations when required to provide on-site technical assistance.
• Ensure compliance with company policies regarding safety, quality, and information security.
• Perform additional responsibilities as assigned.

Skills

IT support

Desktop support

Help desk

Systems administration

Troubleshooting

Customer service

PowerShell scripting

Education

Information Systems

Network Administration

Computer Science

Related technical disciplines

Tools

Active Directory

Microsoft 365

ITSM tools

Job description

Power Electronics seeks a Systems Technician I to join our Houston IT team. This on-site role requires about 2 years of IT support experience and focuses on delivering reliable workplace technology support across facilities.

You will troubleshoot hardware and software, manage user accounts, and assist with printers, collaboration tools, and AV systems while following safety and information security policies.