Systems Technician (L1)

Power Electronics; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Power Electronics seeks a Systems Technician I to join our Houston IT team. This on-site role requires about 2 years of IT support experience and focuses on delivering reliable workplace technology support across facilities.

You will troubleshoot hardware and software, manage user accounts, and assist with printers, collaboration tools, and AV systems while following safety and information security policies.

Qualifications

• Approximately 2 years of experience in IT support, desktop support, help desk, or systems administration roles.
• Experience supporting users in corporate, manufacturing, industrial, or logistics environments is a plus.
• Basic experience with Active Directory, Microsoft 365, operating systems administration, and IT service management tools.

Responsibilities

• Provide first-level technical support for hardware, software, operating systems, and connectivity issues.
• Install, configure, maintain, and troubleshoot Windows 11, macOS, Linux, and Android devices.
• Create and maintain basic PowerShell scripts to support automation and administrative activities.
• Manage incidents and service requests through ITSM ticketing platforms, ensuring timely resolution.
• Install, configure, and support office printers and industrial label printers, including Zebra and Sato devices.
• Provide technical support for conference rooms, collaboration tools, and audiovisual systems.
• Administer user accounts, permissions, and licenses within Active Directory and Microsoft 365 environments.
• Support mobile devices, telephony services, and network-related troubleshooting activities.
• Maintain accurate inventory records for IT assets, mobile devices, and communication equipment.
• Travel between company locations when required to provide on-site technical assistance.
• Ensure compliance with company policies regarding safety, quality, and information security.
• Perform additional responsibilities as assigned.

Skills

IT support

Desktop support

Help desk

Systems administration

Troubleshooting

Customer service

PowerShell scripting

Education

Information Systems

Network Administration

Computer Science

Related technical disciplines

Tools

Active Directory

Microsoft 365

ITSM tools

Job description

Join Power Electronics and Be Part of the Shift Toward a Sustainable Future

About Power Electronics

At Power Electronics, we believe in a cleaner, more efficient, and sustainable future driven by technological innovation. We are global leaders in renewable energy and power electronics, with a presence in more than 36 countries and a team of over 3,000 professionals united by a common purpose: transforming energy into progress.

Every day, we develop technology that supports the world's transition to cleaner energy. Our people are at the center of everything we do, helping us deliver innovative solutions while creating a positive impact on society and the environment.

The Role

We are looking for a Systems Technician I to join our IT team in Houston, Texas. This is an on-site position designed for professionals with approximately 2 years of experience in IT support, help desk, desktop support, or systems administration.

The successful candidate will provide first-level technical support to end users and ensure the reliable operation of workplace technology across our facilities. We are looking for someone with strong troubleshooting skills, a customer-oriented mindset, and a proactive approach to solving technical issues.

As part of our team, you will play a key role in supporting business operations and ensuring employees have the technology and assistance they need to succeed.

Your Main Responsibilities Will Include

• Provide first-level technical support for hardware, software, operating systems, and connectivity issues.


• Install, configure, maintain, and troubleshoot Windows 11, macOS, Linux, and Android devices.


• Create and maintain basic PowerShell scripts to support automation and administrative activities.


• Manage incidents and service requests through ITSM ticketing platforms, ensuring timely resolution.


• Install, configure, and support office printers and industrial label printers, including Zebra and Sato devices.


• Provide technical support for conference rooms, collaboration tools, and audiovisual systems.


• Administer user accounts, permissions, and licenses within Active Directory and Microsoft 365 environments.


• Support mobile devices, telephony services, and network-related troubleshooting activities.


• Maintain accurate inventory records for IT assets, mobile devices, and communication equipment.


• Travel between company locations when required to provide on-site technical assistance.


• Ensure compliance with company policies regarding safety, quality, and information security.


• Perform additional responsibilities as assigned.

What We're Looking For

Education

• Associate Degree, Technical Degree, Vocational Training, or equivalent education in:


• Information Systems


• Network Administration


• Computer Science


• Related technical disciplines

Professional Experience

• Approximately 2 years of experience in IT support, desktop support, help desk, or systems administration roles.


• Experience supporting users in corporate, manufacturing, industrial, or logistics environments is considered a plus.


• Basic experience with Active Directory, Microsoft 365, operating systems administration, and IT service management tools.

Languages

• English: Native or Advanced.


• Spanish: Nice to have.

Our Commitment

At Power Electronics, we promote equal opportunity, diversity, and professional development in an inclusive, transparent, and respectful environment. We value individuals for their professional contributions and uphold the principles of integrity, equality, transparency, and civic responsibility.

We are committed to providing equal access to employment and career development, regardless of gender, marital status, age, social background, religion or beliefs, sexual orientation or identity, gender expression, sexual characteristics, or language.