On-Site IT Technician - Hardware & Software Expert

Pomeroy; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Pomeroy in Dallas, TX is seeking an on-site IT Field Support Technician to install, repair and service IT equipment across Windows, MacOS, Android and iOS environments.

You will resolve hardware and software issues, document problem details, manage inventory records, and collaborate with teams and customers to ensure timely resolutions and project progress.

Must have strong communication, adaptability in a fast-paced setting, and the ability to lift 45 pounds.

Qualifications

• Five or more years of field support experience.
• Experience with corporate hardware, software and equipment.
• Able to lift 45 pounds.
• Ability to work in the USA.
• Strong customer service and empathy.
• Excellent verbal and written communication.
• Experience in a fast-paced, team environment.
• Knowledge of computer components and systems.

Responsibilities

• Provide on-site field support including installation, repair, and servicing of IT equipment.
• Resolve software and hardware issues on Windows, MacOS, Android, and iOS devices.
• Document user information and reported problem accurately.
• Record inventory transactions to maintain service and inventory accuracy.
• Assist in investigating and resolving complex installations and maintenance matters.
• Instruct customers in operation and maintenance of systems and equipment.
• Refer issues to appropriate personnel or service areas for follow-up testing.
• Liaise with customers on administrative and technical matters for projects.
• Analyze system issue trends and provide solutions.

Skills

Customer service

Communication

Analytical thinking

Time management

Team collaboration

Education

High school diploma or GED

Tools

Windows

MacOS

Android

iOS

Hardware troubleshooting

Job description

Pomeroy in Dallas, TX is seeking an on-site IT Field Support Technician to install, repair and service IT equipment across Windows, MacOS, Android and iOS environments.

You will resolve hardware and software issues, document problem details, manage inventory records, and collaborate with teams and customers to ensure timely resolutions and project progress.

Must have strong communication, adaptability in a fast-paced setting, and the ability to lift 45 pounds.