On-Site IT Support Technician — Field Service

Pomeroy; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

Pomeroy is seeking a Field Service Technician in Las Vegas, NV to troubleshoot, repair, and service IT hardware across retail and office environments. You will manage service tickets, maintain inventory, and ensure safety and compliance while meeting SLA requirements.

The role requires extensive driving in a company vehicle, occasional travel for installations or cabling projects, and a strong focus on customer service.

Qualifications

• IT hardware troubleshooting and repair in retail or office settings.
• Strong customer service skills.
• Experience managing inventory and service parts.

Responsibilities

• Manage service zone to meet SLA while following inventory and safety policies.
• Troubleshoot and repair IT hardware in-store or office settings.
• Handle service tickets with status updates and detailed notes.
• Maintain van inventory and ensure proper parts usage.
• Drive company vehicle and travel for installations or cabling projects.
• Support ad hoc IT hardware installation tasks and cabling projects.

Skills

Troubleshooting IT hardware

Customer service

Inventory management

Service call management

Safety compliance

Driving / travel

Job description

Pomeroy is seeking a Field Service Technician in Las Vegas, NV to troubleshoot, repair, and service IT hardware across retail and office environments. You will manage service tickets, maintain inventory, and ensure safety and compliance while meeting SLA requirements.

The role requires extensive driving in a company vehicle, occasional travel for installations or cabling projects, and a strong focus on customer service.