On-Site IT Technician — Growth, Benefits & Impact

Spi Ind; Phenix City, Northern (AL, KY); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Promotions from within

Low-cost health benefits

Retirement contributions

Paid vacation & holidays

Job summary

Sierra Pacific Industries is seeking an IT Technician based in Phenix City, Alabama to support IT operations across the United States. You will respond to business needs, troubleshoot via phone or remote tools, and ensure a positive user experience.

The role involves PC/laptop/printer repair, network/Wi‑Fi troubleshooting, and collaboration with the Help Desk across time zones. Prior experience with Windows servers/desktops and Azure/Entra ID is preferred.

Qualifications

• Two years’ computer and network problem-solving experience.
• Experience with Windows Desktop/Server OS, Azure/Entra ID, and AD.
• Experience with Microsoft 365 and Exchange.
• Networking knowledge: TCP/IP, DNS, DHCP, and Group Policies.
• Familiarity with VPN/remote access and VOIP is a plus.
• CCNA and/or A+ certifications recommended.

Responsibilities

• Support IT operations across the US with PC and network knowledge.
• Troubleshoot issues by phone or remote-control tools.
• Communicate with users for positive results and UX.
• Coach users in best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Manage inventory of components and supplies.
• Address concurrent issues with timely resolution.
• Understand file/folder sharing and permissions.
• Troubleshoot network/Wi‑Fi issues to completion.
• Work within a Help Desk across multiple time zones.
• Install and support Microsoft, IBM i, and other software and licensing.

Skills

Windows OS

Azure/Entra ID

Active Directory

TCP/IP/DNS/DHCP

VPN/WAN/LAN

Zebra printers

CCNA or A+

Security software

Team & independent work

Tools

Remote access tools

Job description

Sierra Pacific Industries is seeking an IT Technician based in Phenix City, Alabama to support IT operations across the United States. You will respond to business needs, troubleshoot via phone or remote tools, and ensure a positive user experience.

The role involves PC/laptop/printer repair, network/Wi‑Fi troubleshooting, and collaboration with the Help Desk across time zones. Prior experience with Windows servers/desktops and Azure/Entra ID is preferred.