On-Site Help Desk/PC Technician — Growth & Benefits

Sierra Pacific Company; Redding (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid vacation

10 holidays

Job summary

Sierra Pacific Industries is seeking a Help Desk / PC Technician at our Anderson, CA main office. The role involves supporting IT operations nationwide, solving PC and network issues by phone, and guiding users through fixes to ensure optimal functionality.

You will handle devices from PCs to mobile, manage security setups, and assist with software deployment. The position emphasizes strong customer service, teamwork, and the ability to work in a fast-paced environment.

Qualifications

• 1 year of computer and/or network problem-solving experience in a business environment.
• CCNA and/or A+ certifications or equivalent education is a plus.
• Proven excellent customer service and interpersonal communication skills.
• Demonstrated knowledge of remote support tools.
• Experience with Microsoft Windows and Microsoft 365.

Responsibilities

• Actively support company IT operations throughout U.S. utilizing strong PC and network knowledge.
• Effectively troubleshoot and resolve technology issues by phone.
• Provide positive results and best user experience by identifying problems, researching answers, and guiding users through corrective steps.
• Coach and demonstrate for users’ best practice problem‑solving methods.
• Build, diagnose, and repair PCs, laptops, cell phones, tablets, and printers.
• Address various and concurrent issues with timely and effective follow‑up and resolution.
• Monitor file, device sharing, and permissions.
• Troubleshoot various network and Wi‑Fi issues to completion.
• Install and support Microsoft, IBM i, and other business software and licensing.
• iOS and Android activation, email configuration, MFA enrollment, and basic troubleshooting

Skills

Customer service

Communication

Teamwork

Education

CCNA and/or A+ certifications

Tools

Windows OS

Active Directory

Azure Active Directory

Microsoft 365

VPN

DNS/DHCP

TCP/IP

Wi‑Fi

Mobile devices

Job description

Sierra Pacific Industries is seeking a Help Desk / PC Technician at our Anderson, CA main office. The role involves supporting IT operations nationwide, solving PC and network issues by phone, and guiding users through fixes to ensure optimal functionality.

You will handle devices from PCs to mobile, manage security setups, and assist with software deployment. The position emphasizes strong customer service, teamwork, and the ability to work in a fast-paced environment.