Onsite IT Technician - Grow with a Family-Owned Leader

SIERRA PACIFIC INDUSTRIES

Phenix City (AL)

On-site

USD 33,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) with company match

Paid vacation and holidays

Career growth opportunities

Job summary

Sierra Pacific Industries is seeking an IT Technician for an on-site role in Phenix City, Alabama. You will actively support IT operations across the United States, focusing on PC and network issues and delivering reliable user support.

The position requires strong problem-solving, communication across time zones, and hands-on experience with Windows environments, AD/Azure, 365, and security practices. Eligible candidates apply in a collaborative, growth-focused team.

Qualifications

Two years’ computer and network problem-solving experience (commercial/large network environment a plus)
Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
Experience with Microsoft Windows, Microsoft 365, and Exchange
Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
Familiarity with remote connection to a business network: VPN, Wi-Fi, WANs, & LANs
Experience with Zebra label printers is preferred
CCNA and/or A+ certifications or equivalent education is recommended
Business network, wireless, and VOIP skills preferred
Knowledge of anti-virus software and other desktop security products is preferred
Ability to successfully work both independently and in a team environment

Responsibilities

Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
Communicate with users to provide positive results and excellent user experience
Coach and demonstrate for users best practice problem-solving methods
Build, diagnose, and repair PCs, laptops, and printers
Efficiently and conscientiously manage an inventory of computer components and supplies
Address various and concurrent issues with timely and effective resolution
Understand file/folder sharing, device sharing, and permissions
Troubleshoot various network and Wi-Fi issues to completion
Work effectively within a Help Desk covering multiple time zones
Install and support Microsoft, IBM i, and other business software and licensing