On-Site IT Technician – Eugene, OR | Growth & Benefits

Sierra Pacific Company; Eugene (OR); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Full health benefits

401(k) with company match

Company-paid life insurance

Paid vacation & holidays

Job summary

Sierra Pacific Industries is seeking an IT Technician to join our Eugene, Oregon office for on-site support. The role entails hands-on troubleshooting, PC/laptop/printer repair, and collaboration with centralized IT teams.

Occasional travel to Noti, OR, may be required. The candidate should have a couple of years of IT experience, strong Windows/Microsoft 365/Exchange knowledge, and familiarity with networking, security, and printers.

Qualifications

• Two years’ computer and network problem-solving experience in a commercial or large network environment is preferred.
• Knowledge of Windows Desktop and Server OS, Azure, and Active Directory/Entra ID.
• Experience with Microsoft 365 and Exchange.
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies.
• Familiarity with VPN, Wi-Fi, WANs, and LANs for remote connectivity.
• Experience with Zebra label printers is preferred.
• CCNA and/or A+ certification or equivalent education is recommended.
• Business network, wireless, and VOIP skills are preferred.
• Knowledge of antivirus software and other desktop security products is preferred.
• Ability to work independently and in a team.

Responsibilities

• Provide immediate, hands-on on-site IT support to employees and operations staff.
• Troubleshoot and resolve technology issues by phone or remote-control tools.
• Communicate with users to ensure positive results and good user experience.
• Coach users and demonstrate best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Manage inventory of computer components and supplies.
• Address multiple issues with timely, effective resolutions.
• Understand file and device sharing and permissions.
• Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced issues.
• Collaborate with centralized IT teams to escalate issues while maintaining on-site ownership until resolution.
• Install and support Microsoft, IBM i, and other business software and licensing.

Skills

Two years’ troubleshooting

Windows OS & Server

Azure

Active Directory/Entra ID

Microsoft 365 & Exchange

TCP/IP/DNS/DHCP/GPs

VPN/Wi-Fi/WANs/LANs

Zebra printers

Cyber security basics

Independent & team work

Education

CCNA or A+ certification or equivalent education

Job description

Sierra Pacific Industries is seeking an IT Technician to join our Eugene, Oregon office for on-site support. The role entails hands-on troubleshooting, PC/laptop/printer repair, and collaboration with centralized IT teams.

Occasional travel to Noti, OR, may be required. The candidate should have a couple of years of IT experience, strong Windows/Microsoft 365/Exchange knowledge, and familiarity with networking, security, and printers.