Onsite IT Technician: Windows & Networking Support

Spi Ind; Red Bluff (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Low-cost health benefits

Employer-paid retirement plan

Paid vacation and holidays

Job summary

Sierra Pacific Industries seeks an IT Technician based in Red Bluff, CA to support IT operations across the United States. You will troubleshoot PCs, laptops, printers, and networks, with focus on Windows environments, Azure AD, VPNs, and business software licensing.

The role requires hands-on hardware skills and strong customer service for a fast‑paced, multi‑timezone Help Desk. You will join a large, family‑owned company offering health benefits, retirement plans, paid time off, and

Qualifications

• Two years’ computer and network problem‑solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, & LANs
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti‑virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Responsibilities

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi-Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

Skills

Two years’ experience

Windows desktop

Windows Server

Azure / Entra ID

Active Directory

Office 365 / Exchange

TCP/IP networking

VPN / remote access

Printer/IT hardware

Teamwork / independent work

Education

CCNA or A+ certification

Tools

Zebra label printers

Job description

Sierra Pacific Industries seeks an IT Technician based in Red Bluff, CA to support IT operations across the United States. You will troubleshoot PCs, laptops, printers, and networks, with focus on Windows environments, Azure AD, VPNs, and business software licensing.

The role requires hands-on hardware skills and strong customer service for a fast‑paced, multi‑timezone Help Desk. You will join a large, family‑owned company offering health benefits, retirement plans, paid time off, and