IT Technician

Sierra Pacific Company; Eugene (OR); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Full health benefits

401(k) with company match

Company-paid life insurance

Paid vacation & holidays

Job summary

Sierra Pacific Industries is seeking an IT Technician to join our Eugene, Oregon office for on-site support. The role entails hands-on troubleshooting, PC/laptop/printer repair, and collaboration with centralized IT teams.

Occasional travel to Noti, OR, may be required. The candidate should have a couple of years of IT experience, strong Windows/Microsoft 365/Exchange knowledge, and familiarity with networking, security, and printers.

Qualifications

• Two years’ computer and network problem-solving experience in a commercial or large network environment is preferred.
• Knowledge of Windows Desktop and Server OS, Azure, and Active Directory/Entra ID.
• Experience with Microsoft 365 and Exchange.
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies.
• Familiarity with VPN, Wi-Fi, WANs, and LANs for remote connectivity.
• Experience with Zebra label printers is preferred.
• CCNA and/or A+ certification or equivalent education is recommended.
• Business network, wireless, and VOIP skills are preferred.
• Knowledge of antivirus software and other desktop security products is preferred.
• Ability to work independently and in a team.

Responsibilities

• Provide immediate, hands-on on-site IT support to employees and operations staff.
• Troubleshoot and resolve technology issues by phone or remote-control tools.
• Communicate with users to ensure positive results and good user experience.
• Coach users and demonstrate best practice problem-solving methods.
• Build, diagnose, and repair PCs, laptops, and printers.
• Manage inventory of computer components and supplies.
• Address multiple issues with timely, effective resolutions.
• Understand file and device sharing and permissions.
• Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced issues.
• Collaborate with centralized IT teams to escalate issues while maintaining on-site ownership until resolution.
• Install and support Microsoft, IBM i, and other business software and licensing.

Skills

Two years’ troubleshooting

Windows OS & Server

Azure

Active Directory/Entra ID

Microsoft 365 & Exchange

TCP/IP/DNS/DHCP/GPs

VPN/Wi-Fi/WANs/LANs

Zebra printers

Cyber security basics

Independent & team work

Education

CCNA or A+ certification or equivalent education

Job description

IT Technician – Eugene, OR – Full-Time – Close Date: Open

At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state‑of‑the‑art sawmills and other facilities, including manufacturing, custom wood‑framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. We are looking for an IT Technician to become a valued member of our IT team that takes pride in effectively responding to business needs and directly contributing to the success of the company. The successful applicant must have current authorization to work in the United States as Sierra Pacific does not provide a Visa sponsorship.

This position is not remote and is based from our office in Eugene, Oregon, with occasional travel to Noti, OR.

About The Position

• Provide immediate, hands‑on assistance to employees and operations staff as the primary on‑site IT technician
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote‑control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem‑solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Perform basic network connectivity tests and coordinate with centralized network engineering teams for advanced troubleshooting and resolution
• Collaborate with centralized IT teams to elevate technical issues while maintaining on‑site ownership until resolution
• Install and support Microsoft, IBM i, and other business software and licensing

Qualifications

• Two years’ computer and network problem‑solving experience (commercial/large network environment a plus)
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID
• Experience with Microsoft Windows, Microsoft 365, and Exchange
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies
• Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, & LANs
• Experience with Zebra label printers is preferred
• CCNA and/or A+ certifications or equivalent education is recommended
• Business network, wireless, and VOIP skills preferred
• Knowledge of anti‑virus software and other desktop security products is preferred
• Ability to successfully work both independently and in a team environment

Benefits

• We train and promote from within
• Excellent low‑cost health benefits
• Retirement plan with employer‑paid contributions
• Paid vacation and 10 holidays
• Full Health Benefits Plan (including medical, dental, and vision) with low‑cost premiums
• 401(k) with Company Match
• Additional Retirement Contributions
• Company‑paid Life Insurance

Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.

The general wage range for this position at Sierra Pacific Industries is from $25 to $32 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education.