On-Site IT Systems Analyst III: End-User Support

IDR, Inc.; Lawrenceville (GA); Sur place; USD 75 000 - 105 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Medical, Vision, Dental

Employee Stock Ownership Program

Résumé du poste

IDR, Inc. is seeking an IT Systems Analyst III for an on-site role in Lawrenceville, GA. The position focuses on end-user IT support, troubleshooting, and maintaining desktop systems to ensure reliable operations across the organization.

The role requires strong communication and technical skills, with 5+ years in enterprise desktop support and experience with complex system implementations or upgrades. Join a team dedicated to high-quality user support and IT service delivery.

Qualifications

• Associate's degree or relevant experience.
• 5+ years of enterprise desktop support experience.
• Experience with complex system implementations or upgrades.
• Strong requirements gathering and business process analysis skills.
• Proven troubleshooting skills for complex, high-impact issues.

Responsabilités

• Provide technical assistance and support to end-users.
• Diagnose and resolve hardware and software issues.
• Maintain the health of desktop systems.
• Collaborate with IT team to implement solutions and IT strategy.

Connaissances

Technical support

Troubleshooting

Desktop maintenance

Effective communication

Requirements gathering

Formation

Associate's degree in IT/CS or related field

Outils

Windows OS

Description du poste

IDR, Inc. is seeking an IT Systems Analyst III for an on-site role in Lawrenceville, GA. The position focuses on end-user IT support, troubleshooting, and maintaining desktop systems to ensure reliable operations across the organization.

The role requires strong communication and technical skills, with 5+ years in enterprise desktop support and experience with complex system implementations or upgrades. Join a team dedicated to high-quality user support and IT service delivery.