On-Site IT Support Technician

FBR Solutions; Lawrenceville (GA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

FBR Solutions in Lawrenceville, GA is seeking a motivated Help Desk Technician to join our IT Department on-site. You will be the first point of contact for end users, handling day-to-day technical support and working with senior staff to resolve issues.

Typical responsibilities include responding to tickets for basic account management and desktop support, remote troubleshooting, and assisting with workstation builds.

Qualifications

• Prior experience in a help desk or IT support role preferred.
• Working knowledge of desktop environments, user account administration, and basic networking.
• Familiarity with common ticketing systems and remote support tools.
• Strong communication and customer service skills.
• Ability to manage multiple tickets and prioritize effectively in a fast-paced environment.

Responsibilities

• Respond to and resolve help desk tickets for basic account management and desktop support
• Provide remote troubleshooting and support to end users in a timely manner
• Escalate complex or unresolved issues to senior IT staff as appropriate
• Assist with the build-out of new and replacement workstations
• Help maintain ticket queue organization and ensure issues are documented and tracked properly

Skills

Help desk

Desktop support

User accounts

Networking basics

Ticketing systems

Remote support

Communication

Customer service

Multitasking

Job description

FBR Solutions in Lawrenceville, GA is seeking a motivated Help Desk Technician to join our IT Department on-site. You will be the first point of contact for end users, handling day-to-day technical support and working with senior staff to resolve issues.

Typical responsibilities include responding to tickets for basic account management and desktop support, remote troubleshooting, and assisting with workstation builds.