IT Systems Analyst 3

IDR, Inc.; Lawrenceville (GA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Full benefits package

Medical, Vision, Dental

Employee Stock Ownership Program

Job summary

IDR, Inc. is seeking an IT Systems Analyst III for an on-site role in Lawrenceville, GA. The position focuses on end-user IT support, troubleshooting, and maintaining desktop systems to ensure reliable operations across the organization.

The role requires strong communication and technical skills, with 5+ years in enterprise desktop support and experience with complex system implementations or upgrades. Join a team dedicated to high-quality user support and IT service delivery.

Qualifications

• Associate's degree or relevant experience.
• 5+ years of enterprise desktop support experience.
• Experience with complex system implementations or upgrades.
• Strong requirements gathering and business process analysis skills.
• Proven troubleshooting skills for complex, high-impact issues.

Responsibilities

• Provide technical assistance and support to end-users.
• Diagnose and resolve hardware and software issues.
• Maintain the health of desktop systems.
• Collaborate with IT team to implement solutions and IT strategy.

Skills

Technical support

Troubleshooting

Desktop maintenance

Effective communication

Requirements gathering

Education

Associate's degree in IT/CS or related field

Tools

Windows OS

Job description

IDR is seeking a IT Systems Analyst 3 to join one of our top clients for an on‑site opportunity in Lawrenceville, GA. This role involves ensuring the efficient operation of IT infrastructure by providing technical support, troubleshooting, and system maintenance to end‑users.

Position Overview for the IT Systems Analyst 3:

• End User Services – IT Systems Analyst III plays a crucial role in ensuring the efficient functioning of an organization's IT infrastructure by providing technical assistance and support to end‑users.
• This role involves responding to user inquiries, diagnosing, and resolving hardware and software issues, and maintaining the overall health of desktop systems.
• The IT Systems Analyst III collaborates with the IT team to address technical challenges, implement solutions, and contribute to the organization's IT strategy.
• This role requires a balance of technical expertise, effective communication, and a commitment to delivering high-quality support to end‑users.

Requirements for the IT Systems Analyst 3:

• Associate's degree in Information Technology, Computer Science, or a related field and/or relevant experience
• 5+ years of enterprise‑level desktop support experience
• Experience in complex system implementations or upgrades
• Strong requirements gathering and business process analysis skills
• Proven troubleshooting skills for complex, high‑impact issues

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row