On-Site IT Support Technician

OESC (Oneida ESC Group); Houston (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

The Oneida ESC Group is seeking a Help Desk Technician for an on-site role in Houston, TX. You will monitor, triage, and resolve user IT requests, perform desk-side support, and assist with equipment deployment and inventory management.

Responsibilities include troubleshooting desktops, laptops, and mobile devices, providing after-hours support for incidents, and maintaining documentation of service actions. Candidates must be U.S. citizens eligible for Public Trust clearance.

Qualifications

• High school diploma with 0-2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Skills

Customer service

Oral communication

Written communication

Team collaboration

Ability to follow procedures

Education

HDI/SDI certification

CompTIA A+

ITIL v3/v4 Foundation

High school diploma or equivalent

Public Trust clearance eligibility

Tools

Windows OS

Ticketing system

Remote support tools

Job description

The Oneida ESC Group is seeking a Help Desk Technician for an on-site role in Houston, TX. You will monitor, triage, and resolve user IT requests, perform desk-side support, and assist with equipment deployment and inventory management.

Responsibilities include troubleshooting desktops, laptops, and mobile devices, providing after-hours support for incidents, and maintaining documentation of service actions. Candidates must be U.S. citizens eligible for Public Trust clearance.