On-Site IT Support Technician — Patient-Focused Tech Help

Providence; Mission Viejo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Qualifications

• 2+ years experience in technical support or a current technology-related certification.
• Experience using Knowledge management tools.
• Associate's Degree in IT or IT related equivalent is preferred.
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline is preferred.
• Coursework/Training: Current IT certifications like A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, CCIE, or MSDBA are valuable.

Responsibilities

• Serve as the key point of support to resolve caregivers' issues and fulfill information technology service requests.
• Facilitate technical project deployments and ensure timely, accurate IT support to Providence caregivers, partners, and customers.

Skills

Technical support experience

Knowledge management tools

Education

Associate's Degree in IT or IT related equivalent

Bachelor's Degree in CS/EE/IS or related discipline

IT certifications (A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, CCIE, MSDBA)

Job description