On-Site IT Support Technician — Patient-Focused

Providence; Burbank (CA); Hybrid; USD 90,059,000 - 137,768,000; Full time

Job summary

Providence is seeking an on-site IS Customer Support Technician in Burbank, CA. You will resolve caregiver IT issues, fulfill IT service requests, and help deploy technical projects within Enterprise Information Services.

Join a team dedicated to patient-focused care, strong customer service, and reliable end-user support across Providence facilities. This role is on-site at Providence Saint Joseph Medical Center in Burbank.

Qualifications

• 2 years experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Responsibilities

• Provide end-user IT support to Providence caregivers, partners, and customers.
• Resolve issues, fulfill information technology service requests, and support deployments.

Skills

Technical support

Knowledge management tools

Education

Associate's Degree in IT

Bachelor's Degree in Computer Science / Information Systems

Tools

A+ certification

Network+ certification

CCNA

Job description

Providence is seeking an on-site IS Customer Support Technician in Burbank, CA. You will resolve caregiver IT issues, fulfill IT service requests, and help deploy technical projects within Enterprise Information Services.

Join a team dedicated to patient-focused care, strong customer service, and reliable end-user support across Providence facilities. This role is on-site at Providence Saint Joseph Medical Center in Burbank.