On-Site IT Support Technician — Caregiver Tech Champion

Providence Health & Services; Mission Viejo (CA); On-site; USD 43,000 - 66,000; Full time

Job summary

Providence Health & Services seeks an IS Customer Support Technician for on-site support in Mission Viejo. You will be the primary contact to resolve caregiver IT issues, fulfill information technology requests, and assist in technical deployments.

The role emphasizes timely, accurate end-user support and top-tier customer service. Ideal candidates possess 2+ years in technical support or current IT certifications, knowledge management experience, and relevant IT degrees or coursework.

Qualifications

• 2+ years in technical support or one tech certification.
• Experience using knowledge management tools.
• Associate's degree in IT or IT-related equivalent.
• Bachelor's degree in CS/EE/IS or related field.
• Curriculum: A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Responsibilities

• Resolve caregivers' IT issues and fulfill service requests.
• Support deployments and provide timely, accurate end-user support.

Skills

Technical support

Knowledge management

Education

Associate's degree in IT

Bachelor's degree in CS/EE/IS

Tools

A+/Network+/CCNA certifications

Job description

Providence Health & Services seeks an IS Customer Support Technician for on-site support in Mission Viejo. You will be the primary contact to resolve caregiver IT issues, fulfill information technology requests, and assist in technical deployments.

The role emphasizes timely, accurate end-user support and top-tier customer service. Ideal candidates possess 2+ years in technical support or current IT certifications, knowledge management experience, and relevant IT degrees or coursework.