IS Customer Support Technician - On Site

Providence; Burbank (CA); Híbrido; USD 90 059 000 - 137 768 000; Tempo integral

Resumo da oferta

Providence is seeking an on-site IS Customer Support Technician in Burbank, CA. You will resolve caregiver IT issues, fulfill IT service requests, and help deploy technical projects within Enterprise Information Services.

Join a team dedicated to patient-focused care, strong customer service, and reliable end-user support across Providence facilities. This role is on-site at Providence Saint Joseph Medical Center in Burbank.

Qualificações

• 2 years experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Responsabilidades

• Provide end-user IT support to Providence caregivers, partners, and customers.
• Resolve issues, fulfill information technology service requests, and support deployments.

Conhecimentos

Technical support

Knowledge management tools

Formação académica

Associate's Degree in IT

Bachelor's Degree in Computer Science / Information Systems

Ferramentas

A+ certification

Network+ certification

CCNA

Descrição da oferta de emprego

Description

IS Customer Support Technician - On Site

Serves as the key point of support to resolve caregivers' issues, fulfill requests for information technology services, and facilitate technical project deployments. End User Support team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. In addition, must be able to perform tasks outlined in Associate End User Support Technician.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Required qualifications

• 2 years Experience in technical support or at least one current certification in technology related field.
• Experience using Knowledge management tools.

Preferred qualifications

• Associate's Degree in IT or IT related equivalent.
• Bachelor's Degree in Computer Science, Electrical Engineering, Information Systems or related discipline.
• Coursework/Training: Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

About the Team

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Job Schedule: Full time

Job Shift: Day

Career Track: Technical/Skilled Support

Department: 4011 SS ISSTE CT SRVC SOCAL

Address: CA Burbank 501 S Buena Vista St

Work Location: Providence Saint Joseph Medical Ctr-Burbank

Workplace Type: On-site

Pay Range: $31.43 - $48.08