IT Support Technician (Logistics)

SpaceX; Bastrop (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

SpaceX is seeking an IT Support Technician (Logistics) to join a fast-paced team supporting engineers and 24x7 manufacturing operations. You will manage on-site hardware, deploy devices, troubleshoot desktops and printers, and work with IT engineering groups to resolve complex issues.

Ideal candidates have 1+ year enterprise IT experience, strong customer service, and the ability to communicate technical concepts to non-technical staff. Some travel and flexible shifts may be required.

Qualifications

• Experience providing IT support in an enterprise setting.
• Strong customer service and communication skills.
• Familiar with Windows-based systems and hardware setup.

Responsibilities

• Manage on-site inventory and lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile devices.
• Configure and troubleshoot desktop, printers and networked devices.
• Provide 1st-3rd line support to SpaceX staff.
• Troubleshoot software/hardware issues on-site and remotely.
• Develop workflows with IT engineering to resolve complex issues.
• Provide network support from device to VLAN configuration.
• Create user-friendly documentation for end users.

Skills

Customer service

Windows environments

Troubleshooting

Hardware deployment

Education

High school diploma or equivalent

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

IT SUPPORT TECHNICIAN (LOGISTICS)

SpaceX is looking for an experienced IT support technician with strong knowledge and experience in world class IT service delivery. Candidates must have experience working in organizations capable of meeting the demanding needs of “high caliber engineers” and supporting critical operations such as launch and mission operations and 24x7 manufacturing operations. This team delivers the complete life cycle of IT services for the staff at SpaceX, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. This team also has architectural responsibilities in the areas of end-user computer infrastructure, printing, and conference room technologies.

The person in this position must have strong overall IT technical skills, while also having excellent customer service/interaction skills and superior organizational skills. The ideal candidate will be flexible and flourish in a fast paced and challenging environment. They should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.

RESPONSIBILITIES:

• Manage on site inventory and the total lifecycle of IT assets.
• Procure, configure and deploy computer hardware and mobile cellular devices.
• Configure and troubleshoot desktop, label and large multifunction printers.
• Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
• Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
• Troubleshoot software and hardware issues, in person and remotely.
• Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
• Network support and troubleshooting. From device connectivity to VLAN configuration.
• Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
• Experience supporting Microsoft technologies.

PREFERRED SKILLS AND EXPERIENCE:

• Experience supporting Mac iOS and Linux environments.
• Technical certifications (i.e. A+, Network+, MCSE).
• Working knowledge of audio-visual equipment.
• Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
• Able to work independently while maintaining patience with the constant interruptions.
• Due to the high visibility of this position, excellent written, verbal and phone communications skills.

ADDITIONAL REQUIREMENTS:

• Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
• Must have valid driver's license.
• Must be willing to work all shifts, overtime, and/or weekends as needed.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affiantive Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [e-mail].