OSHA Client Support Technician II

University of South Florida in; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

University of South Florida in Tampa offers an on-site IT support role at the OSHA Wesley Chapel location. The Technician provides advanced workstation assistance to faculty, staff, and external training clients, following USF IT standards.

The position emphasizes in-person service on-site, with some remote tools and channels used as needed. A valid Florida driver license is required, and applicants must have two years of IT support experience.

Qualifications

• High school diploma or equivalent with two years IT support experience.
• Florida driver license required.
• Two years IT support experience.

Responsibilities

• Provide advanced on-site IT support at OSHA Wesley Chapel.
• Support USF standard software, hardware, OS, printers, and endpoint devices.
• Coordinate with USF IT teams for non-standard or specialized requests.

Skills

Endpoint support

OS troubleshooting

Networking basics

Communication

Problem solving

Education

High school diploma or equivalent

Tools

JIRA Service Desk

USF remote tools

Job description

OSHA Client Support Technician II (Finance)

The Client Support Technician II assigned to OSHA Wesley Chapel provides advanced technical support primarily in person at the OSHA Wesley Chapel location to OSHA faculty, staff, external training clients, and other supported clients. While support may also be provided through university-approved remote support tools, email, phone, or other approved communication channels when necessary or appropriate, the expected primary support model is on-site, in-person service at the OSHA location. This role delivers support aligned with USF IT standards while maintaining knowledge concentrated on OSHA's operational, instructional, and departmental technology needs. The technician supports standard USF software, hardware, operating systems, printing, endpoint devices, virtual training, OSHA ID card printing, and service request management. When OSHA requests support for systems, software, or technology outside the standard scope supported by a Information Technology Client Support Technician II, the technician act as a liaison between the customer and appropriate USF IT teams and/or vendor.

ORGANIZATIONAL SUMMARY

Located in the vibrant and diverse Tampa Bay region of Florida's gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation's largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44 th best public university in America.

USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.

USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit : Information Technology | University of South Florida (usf.edu)

ADDITIONAL INFO FOR APPLICANTS

The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.

USF offers GREAT BENEFITS to full time employees!!

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation Days
• Paid Sick Days
• 11 Paid Holidays
• Various Retirement Options , including 401K employer match
• Tuition Assistance (available for yourself, spouse, partner or dependent)

For more information about your total compensation package and other USF benefits, please visit: Work at USF

MINIMUM EDUCATION & EXPERIENCE

This position requires a high school diploma or equivalent, with two years of IT support experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. Possession of a valid Florida driver's license is required.

Degree Equivalency Clause

Four years of direct experience for a bachelor's degree.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
• (a) Two years of direct experience for an associate degree;
• (b) Four years of direct experience for a bachelor's degree;
• (c) Six years of direct experience for a master's degree;
• (d) Seven years of direct experience for a professional degree; or
• (e) Nine years of direct experience for a doctoral degree
• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

KNOWLEDGE, SKILLS & ABILITIES

Technical Skills

• Endpoint & Peripheral Support - Proficiency in supporting desktops, laptops, mobile devices, printers, scanners, OSHA ID card printing equipment, and related peripherals used by OSHA faculty, staff, and supported clients.
• Operating Systems - Hands-on troubleshooting knowledge across Apple macOS, Windows, Android, and iOS.
• Networking, Telecommunications & Security - Working knowledge of network infrastructure, telecommunications systems, and digital security practices, with the ability to troubleshoot concerns and coordinate escalation through appropriate USF IT channels.
• Hardware Installation, Maintenance & Inventory - Ability to install, configure, upgrade, repair, and inventory computer equipment and supported hardware used by OSHA.
• Software & Application Support - Functional knowledge of USF standard software, OSHA-supported applications, and approved remote support tools, with the ability to troubleshoot standard applications and provide best-effort support for non-standard or specialized requests outside the normal Client Support Technician II support scope.
• Service Management Systems - Ability to document incidents, service requests, troubleshooting steps, and work performed accurately within JIRA Service Desk or other approved ITSM platforms.
• Departmental Application Liaison Support - Ability to coordinate with OSHA stakeholders and USF IT teams regarding custom departmental databases or associated applications while recognizing that direct database management, coding, or redevelopment work is outside the technician's assigned responsibility.
• Training & Communication - Ability to support virtual training events, assist external training clients, and communicate technical guidance clearly across in-person, phone, email, and remote support channels.

Soft Skills

• Communication - The ability to convey technical information clearly and professionally to OSHA faculty, staff, external training clients, USF IT teams, and other stakeholders across multiple support channels.
• Problem Solving - A methodical and analytical approach to diagnosing and resolving a wide range of technical issues across hardware, software, networking, security, printing, training technology, and remote support contexts.
• Adaptability - The ability to shift between on-site support, remote support, training support, external client assistance, and stakeholder coordination as OSHA operational needs change.
• Attention to Detail - Thoroughness in documenting incidents, service requests, inventory records, troubleshooting actions, and follow-up notes accurately within the appropriate service management systems.
• Customer Service Orientation - A professional, patient, and responsive approach when assisting OSHA clients and external training clients with varying levels of technical experience.
• Initiative and Self-Direction - The ability to manage assigned incidents and service requests, prioritize competing needs, follow through on support outcomes, and identify when escalation or liaison support is appropriate.
• Collaboration and Stakeholder Engagement - Comfort working with OSHA stakeholders, USF IT teams, leadership, vendors, and support partners to coordinate effective technology support and resolve issues