IT Helpdesk Student Technician

University of South Florida in; Tampa (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

University of South Florida seeks a Service Desk Student Technician (Finance) to provide Level I support for hardware, software, and end-user inquiries. This student temporary (OPS) role requires USF enrollment and a minimum of 18 hours per week.

Responsibilities include creating and managing trouble tickets, documenting interactions, and supporting USF IT services. Preference for Windows 7-11, Mac OS X, and prior computing/tech documentation experience.

Qualifications

• High school diploma or equivalent with one year of general office experience.
• USF student enrolled and able to provide a class schedule.
• Experience with Windows 7-11 and Mac OS X preferred.
• One year of professional computing experience preferred.
• Technical documentation experience preferred.
• Two years of college experience preferred.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
• Support system software used by the USF community and affiliates.

Skills

Customer service

Troubleshooting

Communication

Time management

Adaptability

Problem solving

Teamwork

Mobile device support

Education

High school diploma or equivalent

Two years of college experience

USF student enrollment

Tools

Windows

macOS

IT ticketing system

Job description

University of South Florida seeks a Service Desk Student Technician (Finance) to provide Level I support for hardware, software, and end-user inquiries. This student temporary (OPS) role requires USF enrollment and a minimum of 18 hours per week.

Responsibilities include creating and managing trouble tickets, documenting interactions, and supporting USF IT services. Preference for Windows 7-11, Mac OS X, and prior computing/tech documentation experience.