On-Site IT Support Technician II — OSHA

University of South Florida; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation Days

Paid Sick Days

11 Paid Holidays

Retirement Options including 401K

Tuition Assistance

Job summary

University of South Florida is seeking a Client Support Technician II to deliver advanced in-person IT support at the OSHA Wesley Chapel location. The role includes hardware, software, and endpoint device troubleshooting, with coordination to USF IT teams for non-standard requests.

The candidate will document incidents in JIRA and assist with OSHA virtual training and client support during training sessions, while adhering to USF IT standards and procedures.

Qualifications

• Requires a high school diploma or equivalent and two years of IT support experience.
• Proficiency with endpoint devices, printing, OS, and software in an on-site environment.
• Experience using ITSM tools (JIRA) and providing in-person and remote support as needed.

Responsibilities

• Provide advanced in-person IT support at the OSHA Wesley Chapel location.
• Install, configure, and maintain hardware and software for OSHA users.
• Document incidents and requests in the service desk tool and coordinate with USF IT teams.

Skills

Endpoint support

Operating Systems

Networking

Documentation

Training

Customer service

Education

High school diploma or equivalent

Two years IT support experience

Valid Florida driver’s license

Tools

JIRA Service Desk

Remote support tools

Job description

University of South Florida is seeking a Client Support Technician II to deliver advanced in-person IT support at the OSHA Wesley Chapel location. The role includes hardware, software, and endpoint device troubleshooting, with coordination to USF IT teams for non-standard requests.

The candidate will document incidents in JIRA and assist with OSHA virtual training and client support during training sessions, while adhering to USF IT standards and procedures.