Student IT Service Desk Technician

usf.edu; Tampa (FL); On-site; USD 17,000 - 24,000; Part time

Job summary

USF Information Technology (USF IT) is seeking a Student Temporary (OPS) to provide Level I Service Desk support for hardware, software, and end-user inquiries on campus in Tampa.

The role requires a current USF student enrolled with a class schedule and the ability to work at least 18 hours per week; hours vary across Mon-Sun. The position is not visa-sponsored. You will create and manage trouble tickets, document interactions, and assist with system software used by the USF community.

Qualifications

• High school diploma or equivalent, with one year of general office experience.
• Must be a USF student (enrolled and provide class schedule).
• Experience with Windows 7-11 and Mac OS X is preferred.
• One year of professional computing experience is preferred.
• Technical documentation experience is preferred.
• Two years of college experience is preferred.

Responsibilities

• Provide Level I Service Desk support for hardware, software, and end-user inquiries via phone, chat, email, and in-person
• Create and manage trouble tickets using IT Service Management ticketing system
• Maintain detailed records of all customer interactions, including: clear descriptions of customer requests and technical issues; specific actions taken to provide support; final resolution of each case
• Support system software used by the USF community and affiliates.

Skills

Customer service

Problem solving

Communication

Technical troubleshooting

Adaptability

Teamwork

Apple & Android devices

Education

High school diploma or equivalent

Tools

Windows OS

Mac OS

Ticketing system

Job description

USF Information Technology (USF IT) is seeking a Student Temporary (OPS) to provide Level I Service Desk support for hardware, software, and end-user inquiries on campus in Tampa.

The role requires a current USF student enrolled with a class schedule and the ability to work at least 18 hours per week; hours vary across Mon-Sun. The position is not visa-sponsored. You will create and manage trouble tickets, document interactions, and assist with system software used by the USF community.