On-Site IT Support Technician — Helpdesk & Access Admin

Wakerad; Raleigh (NC); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with profit sharing

Paid time off and holidays

Education and development

Career advancement opportunities

Job summary

Wake Radiology seeks an IT Support Technician to serve as the primary helpdesk contact for employees, radiologists, contractors, and consultants. You will troubleshoot hardware, software, and network issues and manage user accounts and access in AD/Entra ID.

You will deploy and maintain devices with Intune/Autopilot/SCCM/MECM, support Microsoft 365 apps, and provide remote and on-site assistance. Occasional after-hours on-call and travel between local offices are required.

Qualifications

• Bachelor's degree in IT or CS or 4+ years of experience.
• 3+ years in IT support or helpdesk role.
• Experience with AD, Entra ID, Intune/MDM, and endpoint deployment tools.
• Experience with Windows, iOS, Android, printers and peripherals.
• CompTIA A+, Network+ or similar preferred.

Responsibilities

• Serve as the primary point of contact for technical support to employees, radiologists, contractors, and consultants.
• Troubleshoot and resolve hardware, software, network, and access issues.
• Manage user accounts, password resets, MFA, and permissions in AD/Entra ID.
• Support device configuration, deployment, maintenance, updates, and endpoint management using Intune, Autopilot, and SCCM/MECM.
• Provide technical support for Microsoft 365 apps (Outlook, Exchange Online, Teams, SharePoint, OneDrive).
• Troubleshoot network connectivity, VPN, Wi-Fi, printers, scanners, mobile devices, and IT peripherals.
• Deliver remote support via phone, email, Teams, and screen-sharing tools.
• Document requests, steps, and resolutions in the helpdesk system.
• Collaborate with IT peers to resolve complex issues.
• Stay current on tech trends to improve service delivery.
• Participate in on-call rotation for after-hours support for Radiologists.
• Travel occasionally between office locations using company vehicle.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Detail oriented

Independent work

Team collaboration

Prioritization

Education

Bachelor's degree in IT/CS or 4+ years experience

3+ years IT support

Tools

Active Directory

Entra ID

Intune/MDM

SCCM/MECM

Microsoft 365

Networking fundamentals

Printers/Peripherals

Job description

Wake Radiology seeks an IT Support Technician to serve as the primary helpdesk contact for employees, radiologists, contractors, and consultants. You will troubleshoot hardware, software, and network issues and manage user accounts and access in AD/Entra ID.

You will deploy and maintain devices with Intune/Autopilot/SCCM/MECM, support Microsoft 365 apps, and provide remote and on-site assistance. Occasional after-hours on-call and travel between local offices are required.