On-Site IT Support Technician – Hardware & Imaging

VGroup Inc; Austin (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Referral bonus

Career development

Flexible environment

Challenging projects

Job summary

V Group Inc. is hiring 2 Level 1 Support Technicians for the Office of the Attorney General of Texas. You will support imaging, computer replacement, and data migration on-site in Austin, under a project team with a PM and SME. Windows 11 experience is a plus.

Minimum 1 year of related experience is required, along with a high school diploma. This is a 10+ month contract for 40 hours per week with a strong focus on IT operations and customer service.

Qualifications

• Graduation from high school or equivalent.
• 1 year handling multiple tasks with deadlines.
• 1 year experience in hardware/software maintenance and support.
• 1 year experience in providing technical assistance and customer service.
• Experience with Windows OS and MS Office suite.
• Ability to lift and relocate up to 30 lbs.

Responsibilities

• Assist with computer/docking station refresh, imaging, and data migration.
• Work within a team led by a project manager and agency SME.
• Provide day-to-day technical support; Windows 11 experience is helpful.
• Assist in testing and upgrading hardware and software.

Skills

Multitasking

Hardware troubleshooting

Customer service

Windows basics

Documentation

Education

High school diploma or equivalent

Tools

MS Office Suite

WordPerfect

Job description

V Group Inc. is hiring 2 Level 1 Support Technicians for the Office of the Attorney General of Texas. You will support imaging, computer replacement, and data migration on-site in Austin, under a project team with a PM and SME. Windows 11 experience is a plus.

Minimum 1 year of related experience is required, along with a high school diploma. This is a 10+ month contract for 40 hours per week with a strong focus on IT operations and customer service.