Technician

V Group Inc.; Austin (TX); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Employee Referral Bonus Program

Career growth opportunities

Flexible work environment

Challenging projects

Public sector project exposure

Job summary

V Group Inc. in Austin, TX seeks 2 Level 1 Support Technicians for the Office of the Attorney General of Texas on a contract basis. You will perform imaging, PC replacements, and data migration under guidance from an agency SME and a project manager.

Candidates should have at least 1 year of IT support experience, Windows 11 familiarity preferred, and be able to lift 30 lbs. This is an on-site role at the William P. Clements State Office Building.

Qualifications

• Candidates must have at least 1 year of multitasking, prioritizing, and meeting deadlines.
• 1 year experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.
• 1 year experience in providing technical assistance and support for applications and hardware problems.
• 1 year experience in providing excellent customer services; ability to lift and relocate 30 lbs.
• 1 year experience in installing, maintaining, moving, and upgrading hardware and software; security controls over software.
• 1 year experience using WordPerfect and MS Office Suite; working knowledge of Windows OS; strong communication skills.
• 1 year experience assisting, monitoring and supporting system interfaces and data transfers to various databases.
• 1 year knowledge of computer operations, information systems, and information security policies.

Responsibilities

• Assist in imaging, replacing computers, and migrating data for the refresh project.
• Work with a SME and project manager to coordinate and lead on-site tasks.
• Windows 11 technical support experience is helpful but not required.

Skills

Multitasking & deadlines

Hardware troubleshooting

Technical support

Customer service

Windows 11 support (preferred)

Documentation & records

Data transfer & imaging

Education

High school diploma or equivalent

Tools

WordPerfect

MS Office Suite

Job description

No. of Hours Per Week: 40 Hours Per Week

Location: William P. Clements State Office Building, 300 W. 15th St., Austin, TX 78701 (On-site)

Position Type: Contract

Interview Type: In-person

Requirement ID: STX_HD227_SS

Description: Office of the Attorney General of Texas

Office of the Attorney General of Texas requires the services of 2 Level 1 Support Technicians, hereafter referred to as Candidate(s), who meet the general qualifications of Support Technician, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Office of the Attorney General of Texas.

Key Responsibilities

To assist in the manual labor and support associated with the computer/docking station refresh project. These staff would be performing the day-to-day work of imaging, replacing the computers and migrating the data. The process by which this is performed will be provided by the agency. These staff will be part of a team which include an agency subject matter expert, and a project manager to coordinate and lead the work. Windows 11 technical support experience would be helpful but is not required.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

• Need 1 Year in handling multiple tasks, prioritizing, and meeting deadlines. Knowledge of personal computers, components, printers and microcomputers terms. Ability to work cooperatively with others in a professional work environment.
• Need 1 Year experince in maintaining, analyzing, troubleshooting, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Prepares or assists in the preparation of service record documentation.
• Need 1 Year experince in providing technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Maintains the necessary security controls over software.
• Need 1 Year experince in providing excellent customer services. Ability to lift and relocate 30 lbs
• Need 1 Year experince in Installing, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Maintains the necessary security controls over software.
• Need 1 Year experince in Experience using WordPerfect, MS Office Suite. Working knowledge of Windows Operating Systems. Skill in effective oral and written communication
• Need 1 Year experince in assisting, monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases.
• Need 1 Year knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
• Need 1 Year experince in use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems and communicate effectively.
• Need 1 Year knowledge of Education: Graduation from high school or equivalent
• Preferred 1 year of experience with Windows 11 technical support.
• Comprehensive Health Insurance Coverage for employees and eligible dependents.
• Employee Referral Bonus Program with rewards for successful candidate referrals.
• Opportunities for career growth, professional development, and certifications.
• Flexible and collaborative work environment.
• Access to challenging projects with leading public sector and enterprise customers.
• Opportunity to work with Vivid's diverse public sector client base, contributing to meaningful digital transformation initiatives.
• Exposure to innovative technologies and industry-leading solutions.

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.