On-Site IT Support Technician

Teller County, CO; Colorado; On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health plans

HSA plan

Telehealth

Dental

Vision

401a retirement

457b plan

Paid time off

Wellness programs

Job summary

Teller County's Information Technology Department seeks a full-time IT Support Technician to provide Tier I support to County employees across departments. You will handle routine hardware, software, account, and connectivity issues, document requests, and assist with asset management, purchasing, and website operations.

Responsibilities include frontline support, ticket lifecycle management, device preparation, onboarding/offboarding, and basic website maintenance.

Qualifications

• High school diploma or equivalent with 1+ year IT support experience.
• Relevant courses or industry certs may substitute for experience.
• CompTIA A+ or Microsoft Fundamentals preferred but not required.

Responsibilities

• Provide frontline technical support to County employees in person, remotely, by phone, and via the IT ticketing system.
• Manage service requests through the ticket lifecycle, categorize, document troubleshooting steps, and escalate as needed.
• Prepare, configure, deploy, relocate, and maintain computers, mobile devices, and peripherals; install software and updates.

Skills

Customer service

Windows & Microsoft 365

Ticketing systems

Cybersecurity basics

Asset management

Education

High school diploma or equivalent

CompTIA A+ or Microsoft Fundamentals preferred

Job description

Teller County's Information Technology Department seeks a full-time IT Support Technician to provide Tier I support to County employees across departments. You will handle routine hardware, software, account, and connectivity issues, document requests, and assist with asset management, purchasing, and website operations.

Responsibilities include frontline support, ticket lifecycle management, device preparation, onboarding/offboarding, and basic website maintenance.