IT Support Technician

Teller County, CO; Colorado; On-site; USD 36,000 - 38,000; Full time

Benefits offered by this job

Health plans

HSA plan

Telehealth

Dental

Vision

401a retirement

457b plan

Paid time off

Wellness programs

Job summary

Teller County's Information Technology Department seeks a full-time IT Support Technician to provide Tier I support to County employees across departments. You will handle routine hardware, software, account, and connectivity issues, document requests, and assist with asset management, purchasing, and website operations.

Responsibilities include frontline support, ticket lifecycle management, device preparation, onboarding/offboarding, and basic website maintenance.

Qualifications

• High school diploma or equivalent with 1+ year IT support experience.
• Relevant courses or industry certs may substitute for experience.
• CompTIA A+ or Microsoft Fundamentals preferred but not required.

Responsibilities

• Provide frontline technical support to County employees in person, remotely, by phone, and via the IT ticketing system.
• Manage service requests through the ticket lifecycle, categorize, document troubleshooting steps, and escalate as needed.
• Prepare, configure, deploy, relocate, and maintain computers, mobile devices, and peripherals; install software and updates.

Skills

Customer service

Windows & Microsoft 365

Ticketing systems

Cybersecurity basics

Asset management

Education

High school diploma or equivalent

CompTIA A+ or Microsoft Fundamentals preferred

Job description

Description

Teller County's Information Technology Department is seeking a full time IT Support Technician to provide, under general supervision, Tier I support, ensuring timely and professional assistance to employees across County departments and facilities. The position resolves routine hardware, software, account, connectivity, and equipment issues; documents and escalates service requests; prepares user accounts and devices; and assists with website administration, asset management, purchasing, and routine technology operations

What You'll Do

(1) Provides frontline technical support to County employees in person, remotely, by telephone, and through the IT ticketing system. Diagnoses and resolves routine issues involving computers, mobile devices, printers, peripherals, business applications, network connectivity, telephones, and meeting-room technology while maintaining professional customer service.

(2) Manages assigned service requests throughout the ticket lifecycle, including categorizing and prioritizing requests, documenting troubleshooting and resolution steps, communicating status to users, and confirming satisfactory completion. Escalates unresolved or higher-risk issues with complete and accurate information and develops knowledge-based articles for recurring support needs.

(3) Prepares, configures, deploys, relocates, and maintains computers, mobile devices, peripherals, and related equipment. Installs approved software and updates, applies standard configurations and security settings, tests equipment before deployment, and ensures device and assignment records remain accurate.

(4) Supports employee onboarding, offboarding, and position changes by creating, modifying, and disabling user accounts, access permissions, email, multifactor authentication, and assigned technology in accordance with approved requests, security requirements, and departmental procedures.

(5) Assists senior IT staff with routine system maintenance and operational support for County networks, systems, cloud services, communications systems, and technology facilities. Performs assigned equipment checks, software deployments, updates, and basic monitoring and promptly reports conditions requiring advanced technical review.

(6) Assists with administration of the County website and related digital services by completing approved content updates, page changes, access requests, and basic troubleshooting. Works with departmental content owners to maintain accurate information and compliance with website, branding, and accessibility standards.

(7) Contributes to the administration of the County website; resolving any technical issues and ensuring content is accurate, current, and compliant.

(8) Maintains accurate records for County technology assets and software, including equipment receipt, tagging, assignment, inventory, warranty service, repair, replacement, and approved disposal. Assists with inventory audits and tracks equipment, licenses, supplies, and lifecycle status.

(9) Supports departmental purchasing and administrative activities by obtaining quotes, preparing purchase documentation, tracking orders and invoices, maintaining procurement and renewal records, and coordinating with vendors and County departments. Assists with budget tracking, scheduling, documentation, and other departmental needs as assigned.

Requirements

What You'll Bring:

Education/Experience:

• Minimum qualifications include a high school diploma or equivalent and at least one (1) year of experience providing information technology support or maintaining computer hardware, software, or related equipment.
• Relevant technical training, college coursework, or industry certifications may substitute for the required experience.
• Entry-level technical certifications, such as CompTIA A+ or Microsoft Fundamentals, are preferred but not required

You Also Have These Knowledge, Skills & Abilities:

Knowledge of: local government, office procedures and equipment; customer-service and technical-support practices; computer hardware, software, mobile devices, printers, peripherals, and common business applications; Microsoft Windows and Microsoft 365 environments; basic networking, user-account, and access-management concepts; cybersecurity, confidentiality, and data-protection practices; ticketing systems, technical documentation, and knowledge-based management; technology inventory and asset-lifecycle practices; and basic website content-management and accessibility requirements.

Skilled in: diagnosing and resolving routine technology issues; configuring and deploying computers, mobile devices, software, and peripherals; completing authorized user-account and access changes; documenting service requests and technical solutions; explaining technical information clearly to users with varying levels of experience; maintaining accurate equipment and administrative records; and prioritizing multiple requests and assignments.

Ability to: follow established technical, security, and administrative procedures; learn new systems and technologies; exercise sound judgment and recognize issues requiring escalation; safeguard credentials and confidential or regulated information; provide professional and responsive customer service; establish productive working relationships; work effectively independently and as part of a team; and remain composed during urgent service needs and changing priorities.

Additional Details About the Role:

Visual Acuity/Hearing/Speaking: Must be able to read and prepare technical instructions, service records, electronic communications, and related documentation; distinguish equipment indicators, cables, and components; and communicate effectively in person, electronically, and by telephone.

Physical Effort/Dexterity: Must be able to operate computers, tools, and related equipment; work beneath desks and in technology areas; stand, bend, reach, and climb stairs or ladders as necessary; drive a vehicle; and lift or move equipment weighing up to 50 pounds.

Environmental Factors: Work is performed in office settings, technology and server rooms, and County facilities. Duties may involve exposure to confined equipment areas, construction or maintenance activity, dust, noise, and varying temperatures. Travel between County locations is required.

Work Schedule/Characteristics: 40 hours per week; may require occasional overtime. Evening, weekends, and holiday availability may be required for major projects, outages, emergencies, security incidents, or other critical operations.

Special Requirements:Must possess and maintain a valid Colorado Driver’s License; successfully complete all required criminal history, fingerprint-based, and other background checks; maintain CJIS eligibility and necessary access authorizations; safeguard confidential and regulated information; and complete required cybersecurity, Incident Command System (ICS), and other applicable training within County-established timeframes.

Compensation and Benefits:

Salary range: $26.06 - $27.36 / hour

Status: Full-time, Non- Exempt

Location: Divide CO, on site

When it comes to benefits, Teller County is committed to offering a comprehensive, affordable benefits package that meets the needs of our employees and their families.

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose.
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents.
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling.
• Dental, Vision and Prescription drug coverage.
• Basic and voluntary life coverage.
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available.
• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday.
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance.

Applications accepted until 4:00 p.m., Tuesday, November 24, 2026