On-Site IT Support Specialist — Windows, SharePoint & Teams

System One; Tulsa (OK); On-site; USD 50,000 - 60,000; Full time

Job summary

System One in Tulsa, OK seeks an Application Support Specialist to join its IT team on a permanent, on-site basis. You will provide frontline technical support for Windows, MS Office, SharePoint, Adobe Acrobat, and conferencing tools, with focus on customer service in a professional environment.

Responsibilities include ticket-based support, basic to intermediate troubleshooting, SharePoint web updates, user training, and creating training materials.

Qualifications

• Strong technical and interpersonal skills to perform all essential job functions.
• Ability to build credibility as a resource and establish strong client relationships.
• Discretion in handling confidential and sensitive information.
• Demonstrated ability to multi-task in a fast-paced environment with strict deadlines.
• Excellent written and verbal communication skills.
• Advanced knowledge of MS Windows and MS Office, including styles and templates.
• Advanced proficiency in Adobe Acrobat.
• Experience with SharePoint and basic web development (CSS and HTML).
• Proactive problem solver with strong follow-up skills.
• Strong team player, able to work collaboratively to meet shared objectives.

Responsibilities

• Respond to and troubleshoot technical assistance requests from end users via helpdesk tickets, phone, email, or in person.
• Maintain knowledge of Windows 10 and 11.
• Understand network hardware and perform basic network troubleshooting.
• Possess knowledge of MS Office, Adobe PRO, and conferencing tools like Zoom and GoTo.
• Perform basic to advanced web development with SharePoint, including maintenance of external sites and internal sites.
• Troubleshoot network printing and formatting issues.
• Stay updated with legal software and emerging technology.
• Escalate or research complex issues using available resources.
• Train end users on firm applications and update training manuals as needed.
• Participate in creating forms, templates, macros, and styles per firm guidelines.
• Provide service desk support and ownership of tickets through their lifecycle.
• Complete other special projects as assigned.

Skills

Windows 10/11

MS Office

Adobe Acrobat

SharePoint

Zoom

GoTo

Microsoft 365

Mobile devices

Networking basics

Tools

SharePoint

Job description

System One in Tulsa, OK seeks an Application Support Specialist to join its IT team on a permanent, on-site basis. You will provide frontline technical support for Windows, MS Office, SharePoint, Adobe Acrobat, and conferencing tools, with focus on customer service in a professional environment.

Responsibilities include ticket-based support, basic to intermediate troubleshooting, SharePoint web updates, user training, and creating training materials.