Technical Support Specialist

Motion Recruitment; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Recruitment is seeking an IT Support Specialist to maintain site-based microcomputer environments, resolve Windows and Office 365 issues, and provide timely help desk support. You will install hardware, configure networking components, document procedures, and train end-users while collaborating with teammates to improve service quality.

The role emphasizes strong communication, problem-solving, and a commitment to customer service.

Qualifications

• 5+ years of Windows support experience and proficient use of MS Apps like Office 365, Teams, and SharePoint.

Responsibilities

• Provide quality support with strong customer service, technical expertise, and timeliness for site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of product offerings and support policies to deliver accurate solutions.
• Lead or participate in team projects to improve support quality and efficiency; consult with end-users to determine desktop/networking needs.
• Study vendor products to determine best hardware/software solutions; install hardware and peripherals; network nodes and wiring; research new technologies.
• Document, debug, and prepare user procedures; train end-users in equipment and software use.

Skills

Customer service

Verbal and written communications

Technical troubleshooting

Team collaboration

Education

Associates degree in Information Technologies or related field

Tools

MS Office 365

Teams

SharePoint

Job description

• Provide quality support with a high degree of customer service, technical expertise, and timeliness in addition to performing both routine and complex tasks to aid in the ongoing support of site-based microcomputer environments.
• Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions.
• Lead or participate in team projects that enhance the quality or efficiency of support. Consults with end-users to determine desktop/networking needs.
• Studies vendor products to determine those that best meet user needs, recommending hardware and software packages and standards. Installs new hardware and maintains existing hardware. Installs software and peripherals; and network nodes, peripherals and wiring. Participates in the research of new technologies.
• Documents, debugs, and prepares user procedures. Trains end-users in the use of equipment and software.

Requirements

• 5+ years of Windows support, MS Apps, Office 365, Teams, SharePoint
• Skills in verbal and written communications and customer service practices
• Associates degree in Information Technologies or related field or technical training equivalent.