Onsite IT Support Specialist – Customer-Centric Tech

R.E. Mason

Charlotte (NC)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Employee Stock Ownership Program (ESOP

Retirement plan

Medical / Dental / Vision Insurance

Life Insurance & Long-Term Disability

Paid leave and holidays

Parental Leave

Company holidays

Career Development Program

Retirement and Financial Wellness

Employee Assistance Program (EAP)

Job summary

Robert E. Mason & Associates, Inc. is seeking a System Support Specialist to join a small IT team. The role is hands-on, supporting internal customers, troubleshooting hardware and software, and setting up new end-user systems.

Ideal candidates have 2+ years in a help desk role, experience with Windows 10/11, Microsoft 365, and basic cybersecurity awareness. This is a full-time onsite position with a strong benefits package.

Qualifications

Minimum 2+ years in a help desk or IT support role.
Experience troubleshooting PC hardware and software.
Experience with Windows 10/11 and Microsoft 365.
Understanding of basic cybersecurity principles.

Responsibilities

Serve as the first point of contact for internal IT support requests.
Resolve help desk tickets and escalate to others as needed.
Set up and deploy end-user systems according to our checklist standards.
Support and maintain laptops, workstations, and printers.
Troubleshooting and assisting users with Microsoft Office and other end-user software tools.
Document findings and solutions
Train computer users
Work on small projects as assigned
Manage inventories of laptops and peripherals
Support AV systems in conference rooms
Assist end users with phone system issues