On-Site IT Support Specialist - VIP & Asset Management

CTI Resource Management; Norfolk (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

CTI Resource Management is seeking a Help Desk Support Specialist to join the on-site IT team supporting CNIC facilities in Norfolk, VA. The role covers end-user assistance, hardware deployment, and lifecycle management, with hands-on support at designated government sites.

You will handle on-site incidents, MAC requests, asset control, and VIP support, coordinating with the Enterprise Service Desk to ensure timely resolution.

Formación

• HS with IT experience to support enterprise goals.
• Leadership experience for enterprise initiatives preferred.
• Active security clearance preferred.

Responsabilidades

• Provides IT support to CNIC end-users via phone, email, onsite or tickets.
• Document all on-site actions in the ITSM ticketing system.
• Provide on-site Deskside Support for incidents and service requests.
• Perform Incident Resolution and Break/Fix tasks.
• Execute Move, Add, Change (MAC) requests.
• Create and manage Work Orders and asset inventory.
• Provide VIP/Executive support.
• Support lifecycle management and tech refresh.
• Create processes for responding to customer inquiries.
• Troubleshoot errors and address customer complaints.

Conocimientos

Reading Comprehension

Critical Thinking

Active Listening

Speaking

Instructing

Troubleshooting

Time Management

Educación

High School

Descripción del empleo

CTI Resource Management is seeking a Help Desk Support Specialist to join the on-site IT team supporting CNIC facilities in Norfolk, VA. The role covers end-user assistance, hardware deployment, and lifecycle management, with hands-on support at designated government sites.

You will handle on-site incidents, MAC requests, asset control, and VIP support, coordinating with the Enterprise Service Desk to ensure timely resolution.