On-Site IT Help Desk Analyst – AD, Mobile & Networking

STI; Nashville (TN); On-site; USD 42,000 - 55,000; Full time

Job summary

STI in Nashville, TN is seeking an IT Help Desk Analyst for on-site duties at 312 Rosa Parks Ave. The role supports end users, troubleshoots hardware and software, and ensures ticketed issues are resolved promptly.

Responsibilities include Active Directory management, iOS device deployment, setting up video conferencing, and network troubleshooting (VPN, wifi, LTE). You will provide remote support via MSRA/RDP/Teams/WebEx and manage ServiceNow tickets.

Qualifications

• Experience providing IT help desk support and incident management.
• Knowledge of Active Directory, user accounts, and password resets.
• Familiar with iOS device management and deployment.
• Experience with video conferencing tools like WebEx and Teams.

Responsibilities

• Respond to user requests and resolve incidents in a timely manner.
• Administer Active Directory: OUs, attributes, password resets.
• Manage iOS devices: setup, resets, backup/restore.
• Troubleshoot networks: VPN, LTE, Wi-Fi.
• Provide remote support via MSRA, RDP, Teams, WebEx.
• Handle hardware deployment and ServiceNow ticketing.

Skills

Help Desk Support

Active Directory Management

iOS Management

Video Conferencing

Network Troubleshooting

Remote Support

Hardware Deployment

MS Teams

WebEx

Tools

ServiceNow

RDP

VPN

WebEx

MS Teams

Job description

STI in Nashville, TN is seeking an IT Help Desk Analyst for on-site duties at 312 Rosa Parks Ave. The role supports end users, troubleshoots hardware and software, and ensures ticketed issues are resolved promptly.

Responsibilities include Active Directory management, iOS device deployment, setting up video conferencing, and network troubleshooting (VPN, wifi, LTE). You will provide remote support via MSRA/RDP/Teams/WebEx and manage ServiceNow tickets.